Job Description

Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future.It’s always a GOOD day in SoCal!

Primary Responsibility / Summary


Part of the Loss Prevention department in a non-Security capacity, focuses on customer service and provides a hands-off approach at Goodwill Campus (Corporate) locations and/or Retail stores. Monitors surveillance camera systems, secures building, provides reception, administrative and informational services, creates reports and provides exceptional customer service in the process. Observes and reports conditions and incidents to the Regional Loss Prevention Representative with high standard of alertness, responsibility, and confidentiality. Greets customers and prevents shoplifting by using strong customer service skills, focusing on high shrink area of the store. Provides direction and assists in emergencies. Fulfills duties of an Loss Prevention Specialist and assists the Loss Prevention team in leading, organizing and developing other Loss Prevention Ambassadors.


Essential Duties & Responsibilities

In a non-Security Officer role, provides alert, professional assistance to the Loss Prevention team in their role of protecting company facilities, company assets, Ambassadors and guest.

Provides excellent and professional customer service to all Ambassadors and guests.

Properly reacts to needed and requested assistance, effectively and professionally.

Uses effective and professional written communication skills to prepare incident reports, Daily Activity Reports, e-mail communications, and all other required forms, logs and reports.

Assists the Regional Loss Prevention Managers with special projects and assignments.

When assigned to Campus lobby reception, assists with verification of Ambassador or visitor identification and coordination of appointments, camera surveillance, and other administrative duties.

When assigned to a Campus location, daily operations duties: Front lobby reception, key assist, opening and closing gate assistance for deliveries and trucks, responsible for emergency company cell phone while on shift, answers emergency phone to assist Ambassadors, emergencies, evacuations, opening shift opens building, closing shift; secures building, Camera surveillance, patrols Campus inside and outside for safety of Ambassadors, trespassing, partner with Regional Loss Prevention Manager, reports incidents, call 911 when needed, de-escalate aggressive guests and Ambassadors, reports transient and dumping issues.

When assigned to a Retail location, daily operations duties: Visually seen by customers and Ambassadors while on sales floor, greets customers, customer service, focuses on high shrink areas of store, focuses on purchase products, customer service shoplifters, de-escalates shoplifters and aggressive customers, assists Managers with trespassing, responds and directs in emergencies, assists in evacuations, camera surveillance when needed, clears safety hazards, partners with Regional Loss Prevention Manager, reports incidents.

Promptly reports serious incidents such as medical emergencies, crimes of violence, disasters, fires, acts of vandalism, theft, illegal entry, burglaries, serious or unusual incidents or circumstances and any other such incidents to the appropriate parties.

Effectively deals with difficult or aggressive individuals in a professional manner.

Assists Regional Loss Prevention Managers, as required, in leading, organizing and developing other Loss prevention Ambassadors.

Assist Regional Loss Prevention Managers with projects and administrative duties as required.

This position requires some travel (up to 50%) within Southern California. A valid CA driver's license and state-required auto insurance. Driving records must be acceptable by our insurance carrier.

Additional Duties & Responsibilities

Shifts may be needed at Campus and/or Retail locations based on coverage needs.

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Education & Experience

• 1 year or more of Loss Prevention and/or Security experience.
• High school diploma or general education degree (GED) required.
• Multi-tasking, able to communicate with Law Enforcement in a clear detailed manner.
• Ability to write reports, emails and camera log effectively.
• Ability to deal quickly with problems in a professional and courteous manner.

Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

Goodwill gives preferential consideration to persons with barriers to employment. Persons with disabilities are encouraged to apply.

Equal Employment Opportunity

Goodwill is committed to a policy of equal employment opportunity for applicants and employees.
Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.

Nondiscrimination on the Basis of Disabilities

In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability. Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination. We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.

It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department.
Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.