Mac Deskside/Tier 1 Support

Title: MAC Desktop Support Specialist
Location: Hybrid in Bethesda, MD
Duration: 3 month contract to hire
Compensation: $25.00 - $37.00/hr
Work Requirements: US Citizen and be able to obtain a Public Trust Clearance

Seeking a User Support, Analyst with MacOS support experience. This position offers a great opportunity to be part of a high-performance team responsible for supporting a full complement of customer-centric desktop support services.

Responsibilities

• Identify, troubleshoot, and resolve hardware and software problems.
• Provide exceptional customer service both in the office and using remote tools such as Bomgar, Cisco Jabber, Microsoft Teams and Zoom.
• Utilizing Service Now to log, track, and document incidents to ensure customer problems are resolved.
• Respond to escalated tickets, provide solutions for reported customer problems, and prioritize and manage the ticket queue
• Work independently on day-to-day operations.
• Facilitate repairs and maintenance of laptops, desktops, printers, AV equipment and other equipment as required.
• Install, configure, and maintain Apple peripherals and other end user equipment such as iPhones and iPads.
• Support in-office walk-ups and remote assistance while providing quality customer service.
• Run diagnostic tests to isolate system problems, assist with troubleshooting and resolving issues.

Required Qualifications

• United States citizenship is required
• Four (4) or more years' experience in the role of an IT Desktop technician supporting a Mac desktop/laptop environment.
• Strong knowledge of Bomgar or equivalent tool for providing remote support is required.
• Must be able to lift 30 pounds.
• Per federal guidelines, you may be required to show proof of COVID-19 vaccination or willingness to obtain vaccination.

Desired Qualifications

• Effective communication skills both oral and written.

Education

• Associates degree or equivalent experience
• Clearance
• Must be a U.S. Citizen and able to obtain a Public Trust Clearance

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay, 401(k)
• Retirement plan
• ...and much more!

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

24-02184