Essential Duties and Responsibilities:
• Receives, sorts, delivers, picks up and processes courier items, interoffice mail, magazines and all classes of United States Postal Services (USPS) mail.
• Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc.).
• Researches and routes unidentified and generic mail.
• Coordinates, stages, and transports bulk mail items.
• Receives, logs, delivers and tracks messenger items.
• Coordinates and processes customized packaging and other customer special requests.
• Follows all processes established in the client standard operating procedures (SOPÂs).
• Monitors packages for hazardous and suspicious materials.
• Follows established customer inquiry processes and responds to customer needs and requests.
• Promptly informs supervisor of potential problems or customer concerns.
• Maintains accurate records of customer inquiries and fulfillment of requests.
• Maintains delivery lists and mail cart folders with updated names and locations.
• Performs other duties as assigned.