Summary

The incumbent is assigned to the Veterans Service Center and reports to the Veterans Service Center Manager and the Assistant Veterans Service Center Managers. The primary purpose of this position is to provide objectively based information for making decisions on the administrative aspects of organizational operations and management. The incumbent performs a variety of substantive analytical, planning, training, evaluative, budgetary, and advisory work.

This job is open to

• Internal to an agency
  
  Current federal employees of this agency.

Clarification from the agency

This vacancy is open to current, permanent (career/career conditional) permanent employees of the Roanoke Regional Office VBA and CTAP eligible only.

Duties

Major duties include but are not limited to:

• Plan, organize and conduct operational analysis studies of VBA Regional Offices to determine strengths, weaknesses and best practices. Coordinate the implementation of VBA initiatives established to enhance the level of service(s) provided to Veterans.
• Review and evaluate planned management goals and objectives of VBA Regional Offices; provide consultation in the development of achievable performance measures that also assure the quality and consistency of a benefit delivery systems.
• Provide major input in the development or revision to VBA policies, standard operating procedures, or other administrative directives related to Regional Office operational effectiveness.
• Serve as a liaison with VBA program officials in order to facilitate the development of strategic plans and USB directed projects.
• Perform other related duties as assigned.

Specific to the GS-11 level

The incumbent will serve in a developmental capacity that provides the knowledge, skills and abilities needed to perform the full range of duties as described in the target position description (shown above).

The incumbent of this position performs developing assignments acquired from the full performance level. The knowledge, skills, and abilities are attained through the satisfactory performance of increasingly more difficult assignments that are essentially the same in nature at the full performance level. Assignments are limited in scope and depth at this level. As overall knowledge is gained progressively more reliance will be placed on the incumbent until full responsibility of assignments are assumed. During this period, the incumbent will operate under close supervision and guidance, with less complex assignments.

Upon satisfactory completion of all statutory requirements and contingent upon the recommendation of the supervisor, the incumbent may be promoted to the GS-12.

Requirements

Conditions of Employment

• You must be a U.S. citizen to apply for this job
• Selective Service registration is required for males born after 12/31/1959
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process
• Selected applicants may be required to complete a probationary period.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

Time-in-grade: Applicants who are/were federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.

For a GS-11 position you must have served 52 weeks at the GS-09 level.

For a GS-12 position you must have served 52 weeks at the GS-11 level.

SF-50: If you are seeking a reassignment/change to lower grade, you must submit a copy of your most recent SF-50 (non-award) AND the SF-50 placing you into your current position.

To support your claim of time in grade, you must submit your most recent appointment, promotion, within grade increase SF-50 (not an award or general adjustment SF-50). See the required documents section for more information. Note: multiple SF-50s may be required to adequately illustrate you have the requisite time-in-grade.

Specialized Experience:

To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-9 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:

• Applying, analyzing, and interpreting laws, rules, regulations, standards, and policies;
• Conducting thorough analyses of numerous functions and work processes;
• Developing project plans, carrying out each phase of the project, making suggestions, and settling any issues regarding the solutions; Compiles resource data from multiple financial management reports and independently completes duties concerning budget execution, tracking the allocation of funds, and redistributing organizational funding as needed.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

The Office of Personnel Management's group coverage qualification standards associated Individual Occupational Requirements (IOR), and Individual Qualification Standards (IQS) covering white collar occupations in the Federal competitive service can be found here.

Education

To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

GS-11 - 1 year of Specialized experience equivalent to the GS-9 level. Education Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree or LL.M., if related. Specialized experience includes knowledge of qualitative and quantitative techniques in order to analyze, evaluate, and measure the effectiveness and efficiency of organizational operations. The duties and responsibilities of this position are at one level below, Management Analyst, GS-343-12, and in a training status.

GS-12 - 1 year of Specialized experience equivalent to the GS-11 level. There is no education substitution at this grade level. Specialized experience includes basic qualitative and quantitative techniques in order to analyze, evaluate, and measure the effectiveness and efficiency of organizational operations. Specialized experience also includes skill in applying communication techniques sufficient to present plans and proposals convincingly.

Additional information

Work Schedule: Standard 5-day, 8-hour, full time (40 hours a week) schedule; Monday - Friday. Hours may vary to effectively carry out the mission.;

Title/PD#: Management Analyst, GS-343-11/12; PD#40201-0 and 40202-0

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-12.

Physical Requirements: The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; driving an automobile, etc. No special physical demands are required to perform the work.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or disabled Veterans with a compensable service-connected disability of 30% or more. Please contact the special placement coordinator or the human resources specialist listed on this vacancy for more information regarding applying for consideration under schedule A or as a 30% disabled Veteran.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified for this vacancy. A well-qualified candidate is defined as meeting all of the minimum qualification standards and eligibility requirements as well as possessing skills that clearly exceed the minimum qualifications requirements for this position. Information about ICTAP and CTAP eligibility can be found here.

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online view the following link for information regarding an Alternate Application.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Review our benefits
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

In describing your experience, please be clear and specific. We will not make assumptions regarding your experience. Applicants who do not fully address the specialized experience needed for the position (as described above in the job announcement) in their resume or who do not possess the education to substitute for it will not be referred for consideration.

After you have met the minimum qualifications, you will be rated on the following competencies based on your application for this position:

• • Writing - Recognizes or uses correct English grammar, punctuation, and spelling; communicates information (for example, facts, ideas, or messages) in a brief, clear, and organized manner; produces written information, which may include technical material, that is appropriate for the intended audience.
  • Oral Communication- Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
  • Organizational Awareness- Knows the organization's mission and functions, and how its social, political, and technological systems work and operates effectively within them; this includes the programs, policies, procedures, rules, and regulations of the organization.
  • Self Management- Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.
  • Problem Solving- Identifies and analyzes problems; uses sound reasoning to arrive at conclusions; finds alternative solutions to complex problems; distinguishes between relevant and irrelevant information to make logical judgements.

If you are referred for consideration, you may be asked to submit additional job-related information, which may include, but is not limited to responses to the knowledge, skills, and abilities; completion of a work sample, and/or an interview.

Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

Notice to Applicants: It is the policy of the Government not to deny employment simply because an individual has been unemployed or has had financial difficulties that have arisen through no fault of the individual. Information about an individual's employment experience will be used only to determine the person's qualifications and to assess his or her relative level of knowledge, skills, and abilities. Although an individual's personal conduct may be relevant in any employment decision, including conduct during periods of unemployment or evidence of dishonesty in handling financial matters, financial difficulty that has arisen through no fault of the individual will generally not itself be the basis of an unfavorable suitability or fitness determination.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Review our benefits
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  
  To apply for this position, you must provide a complete Application Package. The following documents are REQUIRED:
  
  • Resume detailing your specialized experience and competencies as they relate to this position. For each position in your resume, you must specify the start and end dates (month/year) and a description of duties. If the position was Federal, you must also indicate the grade level. Resumes containing a general summary of all positions held, not specifying start/end dates, full time/part time and/or not including Federal grade level(s) are insufficient to determine basic qualifications.
  • A copy of your most recent NON-award SF-50. The SF-50 must indicate proof of status and should identify your position title, series, grade, step, salary, tenure and type of service (Competitive or Excepted).To verify you meet Time-in-Grade requirements, also submit a SF-50 reflecting when you entered your highest grade held (e.g. Promotion, Appointment, etc.).
  
  
  If you are seeking a reassignment/change to lower grade, you must submit a copy of your most recent SF-50 (non-award) AND the SF-50 placing you into your current position.
  
  Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
  
  
  If you are relying on your education to meet qualification requirements:
  
  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
  schools accredited by accrediting institutions recognized by the U.S. Department of Education.
  
  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
• How to Apply
  
  To apply for this position, you must complete the https://apply.usastaffing.gov/ViewQuestionnaire/11019704 and submit the documentation specified in the job announcement. Documents will not be accepted after the closing date of the announcement.
  
  The complete application package must be submitted by 11:59 PM (EST) on July 2, 2024 to receive consideration.
  
  1. To begin, click apply online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
  
  2. Click submit my answers to submit your application package.
  
  Note: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
  
  To verify your application is complete, log into your USAJOBS account, select the application status link and then select the more information link for this position. The details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
  
  To return to an incomplete application, log into your USAJOBS account and click update application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account, or your application will be incomplete.
  
  Agency contact information
  
  Nicole Boyd
  
  Phone
  
  601-364-7271
  
  Email
  
  nicole.boyd4@va.gov
  
  Address
  
  Roanoke Regional Benefit Office
  
  210 Franklin Rd, SW
  
  Roanoke, VA 24011
  
  US
  
  Next steps
  
  After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your resume and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate(s) is issued, and applicants will be notified of their status by email (if provided). Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
  
  You may check the status of your application at any time by logging into your USAJOBS account and clicking on "Application Status." For a more detailed update of your status, click on "more information." Information regarding applicant notification points can be found in the USAJOBS Resource Center.
• Fair and Transparent
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  
  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents

To apply for this position, you must provide a complete Application Package. The following documents are REQUIRED:

• Resume detailing your specialized experience and competencies as they relate to this position. For each position in your resume, you must specify the start and end dates (month/year) and a description of duties. If the position was Federal, you must also indicate the grade level. Resumes containing a general summary of all positions held, not specifying start/end dates, full time/part time and/or not including Federal grade level(s) are insufficient to determine basic qualifications.
• A copy of your most recent NON-award SF-50. The SF-50 must indicate proof of status and should identify your position title, series, grade, step, salary, tenure and type of service (Competitive or Excepted).To verify you meet Time-in-Grade requirements, also submit a SF-50 reflecting when you entered your highest grade held (e.g. Promotion, Appointment, etc.).

If you are seeking a reassignment/change to lower grade, you must submit a copy of your most recent SF-50 (non-award) AND the SF-50 placing you into your current position.

Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.


If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To apply for this position, you must complete the https://apply.usastaffing.gov/ViewQuestionnaire/11019704 and submit the documentation specified in the job announcement. Documents will not be accepted after the closing date of the announcement.

The complete application package must be submitted by 11:59 PM (EST) on July 2, 2024 to receive consideration.

1. To begin, click apply online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.

2. Click submit my answers to submit your application package.

Note: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

To verify your application is complete, log into your USAJOBS account, select the application status link and then select the more information link for this position. The details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.

To return to an incomplete application, log into your USAJOBS account and click update application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account, or your application will be incomplete.

Agency contact information

Nicole Boyd

Phone

601-364-7271

Email

nicole.boyd4@va.gov

Address

Roanoke Regional Benefit Office

210 Franklin Rd, SW

Roanoke, VA 24011

US

Next steps

After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your resume and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate(s) is issued, and applicants will be notified of their status by email (if provided). Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USAJOBS account and clicking on "Application Status." For a more detailed update of your status, click on "more information." Information regarding applicant notification points can be found in the USAJOBS Resource Center.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Criminal history inquiries
• Equal Employment Opportunity (EEO) Policy
• Financial suitability
• New employee probationary period
• Privacy Act
• Reasonable accommodation policy
• Selective Service
• Signature and false statements
• Social security number request