Manager 2, Change Management and Expert Readiness

Come join the Intuit Expert Network Team leading our efforts to develop and drive change and readiness processes and rigor to ensure our customer service team of experts are prepared and able to successfully deliver world class service to our customers.

In this exciting role, you will be responsible for establishing and managing processes and capabilities that enable changes at speed and scale, evangelizing the need to ensure expert readiness is included in product and process launches, and engaging with leadership to share status and insights connected to readiness work. You'll lead a team of high-performing change readiness leaders, overseeing their work assignments and managing capacity and prioritization of change requests.

Responsibilities

• Develop the strategy and approach to enable best-in-class change and readiness experiences for our worldwide network of experts
• Seek opportunities to improve speed and clarity of how we deliver change
• Ensure our change and readiness practices are enduring and scalable
• Partner, educate and mentor teams on change management best practices
• Identify and align on key performance indicators for change management - at the initiative and overall levels
• Remove roadblocks and coach/guide your team of change leaders