Manager, Ad Operations

Teamwork makes the stream work.
Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the US, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

About the Team

The Ad Ops team at Roku plays a crucial role in driving the success of Roku's monetization strategy. This team is responsible for excellence in execution for our Direct IO and Programmatic businesses. This team books ad campaigns, QAs creatives, prepares reporting, and manages Deal IDs, using 1st and 3rd party ad tech. We are a very collaborative team, working closely with our Client Services, Inventory, and Product partners to meet advertisers' needs, while also optimizing and streamlining internal processes.

About the Role

As the Manager of Ad Operations, you will oversee several Ad Ops and Senior Ad Ops Associates while working closely with our Account Management, Inventory Management, and Product team leads to make every campaign that runs on Roku's platform a success. The position reports to the Director of Ad Operations, based in NYC.

What you'll be doing

• Manage a team of Ad Ops Associates who own the implementation of advertising campaigns from start to finish: monitor and optimize multiple campaigns at a time, ensure campaigns launch and deliver on schedule and according to client expectations.
• Take on campaign implementation for high-profile clients or campaign launches at times of especially high volume, as needed.
• Implement and enforce processes that enable the team to scale and work efficiently
• Partner with Client Services leads to ensure handoffs run smoothly and mistakes during campaign set up are avoided.
• Identify trends regarding which campaigns tend to run into trouble and which perform particularly well on the Roku platform, and why.
• Identify issues that prevent campaigns from hitting KPI's and performance benchmarks and propose solutions.
• Provide internal and external sales stakeholders with exceptional customer service and support
• Contribute to ad hoc strategic projects that will help drive revenue growth for Roku.

We're excited if you have

• 4-7 years' experience in digital ad operations at a publisher, an ad tech company, ad agency or ad network
• Familiarity with OTT advertising a plus
• Experience in display and video advertising with a premium publisher or agency
• Experience with IAB VAST
• Experience with GAM and digital ad serving tools for video and display
• Familiarity with the digital ad sales process
• Preferred: experience with SalesForce
• Analytical, project management, deadline-drive, and process-oriented personality

#LI-SSC

Benefits

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

The Roku Culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.

To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet .

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