Manager, AppleCare BPR Systems Quality
Sunnyvale, California
Summary
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish!
The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.
Key Qualifications
At least 5 years of leadership or team management experience
Demonstrate a track record of developing effective and inclusive teams, comprising mid-career and experienced employees.
Experience in software testing and test automation frameworks. Experience testing machine learning and AI applications is a benefit.
Demonstrate success in leading multiple priorities, delegating, and establishing operational plans and management processes to deliver results in a fast-paced environment.
Ability to develop and maintain strong working relationships across all parts of the organization.
Demonstrate strategic thought leadership, innovation, and effectiveness in influencing others to drive meaningful change with high integrity.
Possess best-in-class communication and presentation skills (written and verbal) to all levels of an organization.
Ability to occasionally travel internationally and work off/weekend hours to support projects, as needed.
Description
Lead and mentor team to ensure alignment with project goals and objectives. Provide guidance, support, and coaching to foster professional growth and development for each team member.
Lead all aspects of the development of comprehensive testing strategies and ensure collaboration with partners to define testing requirements and priorities.
Oversee the execution of test plans, verifying thorough and accurate testing. Manage escalations and corrective actions as needed. Ensure clear reporting of test progress and metrics to partners and management.
Collaborate with cross-functional teams, including software developers, data scientists, product managers, and UX designers, to integrate testing activities into the SDLC. Communicate effectively with team members to address testing-related issues and opportunities.
Identify and mitigate testing risks including technical risks, resource constraints, and schedule impacts. Proactively address issues to minimize disruptions to project timelines and deliverables.
Drive continuous improvement initiatives to enhance testing processes, methodologies, and tools. Find opportunities for automation and efficiency gains to streamline the testing workflow.
Work with other SQM managers to ensure testing processes and systems are created and implemented with a global perspective, and align testing strategies with overall project and BPR goals.
Participate in developing the global SQM org strategy and be accountable for establishing operational objectives and work plans to achieve team goals.
Education & Experience
Bachelor's degree or equivalent experience, in a relevant field preferred
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish!
The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.
Key Qualifications
At least 5 years of leadership or team management experience
Demonstrate a track record of developing effective and inclusive teams, comprising mid-career and experienced employees.
Experience in software testing and test automation frameworks. Experience testing machine learning and AI applications is a benefit.
Demonstrate success in leading multiple priorities, delegating, and establishing operational plans and management processes to deliver results in a fast-paced environment.
Ability to develop and maintain strong working relationships across all parts of the organization.
Demonstrate strategic thought leadership, innovation, and effectiveness in influencing others to drive meaningful change with high integrity.
Possess best-in-class communication and presentation skills (written and verbal) to all levels of an organization.
Ability to occasionally travel internationally and work off/weekend hours to support projects, as needed.
Description
Lead and mentor team to ensure alignment with project goals and objectives. Provide guidance, support, and coaching to foster professional growth and development for each team member.
Lead all aspects of the development of comprehensive testing strategies and ensure collaboration with partners to define testing requirements and priorities.
Oversee the execution of test plans, verifying thorough and accurate testing. Manage escalations and corrective actions as needed. Ensure clear reporting of test progress and metrics to partners and management.
Collaborate with cross-functional teams, including software developers, data scientists, product managers, and UX designers, to integrate testing activities into the SDLC. Communicate effectively with team members to address testing-related issues and opportunities.
Identify and mitigate testing risks including technical risks, resource constraints, and schedule impacts. Proactively address issues to minimize disruptions to project timelines and deliverables.
Drive continuous improvement initiatives to enhance testing processes, methodologies, and tools. Find opportunities for automation and efficiency gains to streamline the testing workflow.
Work with other SQM managers to ensure testing processes and systems are created and implemented with a global perspective, and align testing strategies with overall project and BPR goals.
Participate in developing the global SQM org strategy and be accountable for establishing operational objectives and work plans to achieve team goals.
Education & Experience
Bachelor's degree or equivalent experience, in a relevant field preferred
Created: 2024-05-01
Reference: 200549560
Country: United States
State: California
City: Sunnyvale
ZIP: 95002
About Apple
Founded in: 1976
Number of Employees: 154000
Website: https://www.apple.com/
Career site: https://www.apple.com/careers/us/
Wikipedia: https://en.wikipedia.org/wiki/Apple_Inc.
Instagram: https://www.instagram.com/apple/
LinkedIn: https://www.linkedin.com/company/apple
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