Manager, Attractions Operations - Universal Epic Universe

Job Description & Requirements

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Job Description & Requirements

Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybrid capacity, contributing from the workplace a minimum of three days per week. There are also roles that require being on-site full time. Limited remote opportunities may be available within specific departments. You'll learn more about this during the recruitment process.

JOB SUMMARY:

Oversees the operation of a specific marquee large volume, high complexity attraction(s) & provides direction/development to venue Supervisor(s) and hourly Team Members. Uses analytical skills to ensure that the assigned venue(s) are meeting departmental standards for Guest & Team Member satisfaction and financial goals while maintaining the highest safety standards at all times.

MAJOR RESPONSIBILITIES:

• Accountable for all facets of attraction operations including: guest service, ride safety, capacity, training, staffing and budgeting. Partners with various departments such as Tech Services, Engineering, Facilities, Entertainment, etc. to ensure departmental goals are met. Responsible for guest safety by reviewing trends and/or incidents. Proactively drives revisions/improvements to safety practices, procedures and documents. Ensures proper safety compliance and training for all hourly and exempt Team Members.
• Responsible for the development of the attraction Supervisor team including training, coaching, and mentoring. Also responsible for hourly Team Members by providing feedback on performance, giving direction on how to handle, solve and prevent situations and developing communication, decision making and reasoning skills. Creates development plans, gives direction to Supervisors on administering memos and Team Member counselings. Ensures all Team Member schedules, performance appraisals and documentation is completed in a timely and consistent manner. Addresses Team Member situations as needed and collaborates with HR team when necessary for guidance.
• Manages daily/weekly labor and looks for ways to improve overall operational efficiency. Monitors and adjusts labor hours and budgets according to attendance levels, operating needs and other variables. Participates in business planning and ongoing department initiatives. Updates and enforces company policies and procedures as well as departmental training and safety. This includes developing, writing and updating operating and training manuals, producing spot talks, documenting and addressing infractions with salaried and hourly Team Members.
• Responsible for providing park wide departmental duty manager coverage depending on schedule shift, for an assigned park. Duties will include responding to ride evacuations and incidents, down times and making the proper notifications including Sr. Leadership.
• Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
• Performs other duties as assigned.

SCOPE:

This individual will manage the operation of an attraction or group of attractions at Universal Orlando. This individual will manage labor budgets and have some responsibility for managing non-labor as well. This person is responsible for the safe, efficient and friendly operation of assigned area as well and the Team Members working within that area. In addition, this individual will open/close Duty Manager for an entire park as scheduled, which they oversee the entire guest experience within the attractions of a specific park and responding to emergency situations.

EDUCATION:

• High school degree or GED required.
• Bachelor's degree from a four-year college or university in Theme Park Management and/or Hospitality is preferred.

EXPERIENCE:

• 3-5 years supervisory experience required; or equivalent combination of education and experience.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• NAARSO and/or AIMS certifications preferred.
• Knowledge of ADA and ASTM preferred.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

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