Description: Job Summary:

Responsible for the operations and financial performance of optometry and of optical retail stores in an assigned service area, including Optometrists. Accountable for member rating of stores, eyeglass turnaround time, eyeglass redo rates (optician and optometrist controlled), Rx capture rate, Vision Services revenue, sales volume, and overall profitability. Develops Optical Store eyewear sales strategy to meet organizational goals and business objectives.

Essential Responsibilities:

• This level is the fourth level of a four (4) level job family hierarchy. It satisfies at least two of the following three requirements: 1) responsible for a service area with greater than $35 million in annual revenues, including prepaid dues and over-the-counter retail revenues, 2) administrative staff responsibilities of greater than ninety-five (95) staff size, 3) six (6) or more locations OR it satisfies the requirements of the Business Line Manager II position and is responsible for at least one more department outside Vision Essentials.


• Responsible for the operational and financial performance of optometry and the optical stores in an assigned area.


• Accountable for member rating of stores, eyeglass turnaround time and redo rates (optician and optometrist controlled), Rx capture rate, vision services revenue, sales volume, and overall profitability.


• Develop eyewear sales strategy to meet organizational goals and business objectives.


• Ensures that financial revenue and expense targets are met.


• Ensure that operations are meeting the needs of the member in an efficient, timely and courteous manner.


• In tandem with the Merchandising Manager, develop a merchandising strategy to ensure that overall store look (arrangement and design of inside and outside displays) reflects positively on the organization and supports the image of a provider of quality products and services.


• Hires, coaches, motivates, disciplines, and terminates staff, as required, to sustain effective operations and to meet member needs.


• Ensure that training for opticians, contact lens fitters and other staff is ongoing in member service techniques and product sales.


• Develop good relationships with members, service area management, providers and others as appropriate.


• Work with Managing OD on a daily basis to ensure integration of OD, Optician and staff operations.

Basic Qualifications:

Experience

• Minimum seven (7) years of management experience in a retail environment.

Education

• High School Diploma or General Education Development (GED) required.

License, Certification, Registration

• N/A

Additional Requirements:

• Retail experience, including familiarity with staff motivation, merchandising and store operations.


• Demonstrated ability to manage change and improve performance.


• Comprehensive knowledge of optical management, including operational and capital budgeting.


• Strong knowledge of medical office management required.


• Excellent interpersonal, communication and presentation skills.


• Must be able to work in a Labor/Management Partnership environment.

Preferred Qualifications:

• Ophthalmology management experience preferred.


• Bachelors degree in business administration or related field preferred.

Notes:

• Can be required to work Saturdays as needed

Primary Location: California,La Mesa,La Mesa Administration Building
Scheduled Weekly Hours: 40
Shift: Day
Workdays: Mon, Tue, Wed, Thu, Fri
Working Hours Start: 08:00 AM
Working Hours End: 05:00 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: NUE-SCAL-01|NUE|Non Union Employee
Job Level: Manager with Direct Reports
Department: Regional Service Center - Optical Lab - Administration - 0806
Pay Range: $112300 - $145310 / year The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted.
Travel: Yes, 50 % of the Time
On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do. We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work. Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.

Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Submit Interest

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