Manager Client Operations

Location:
Plano, TX, US, 75024

Brand: Optimum

Requisition #: 6692

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.

If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!

We are Optimum!

Job Summary

The team manager is responsible for overseeing the daily operations of the Client Operations support team, ensuring that all end-user computing needs are met efficiently and effectively. This role involves leading a team of end-user support specialists, managing resources, and collaborating with other IT teams to deliver high-quality support services. As well as provide mentoring, coaching, and guidance beyond day-to-day routine.

Responsibilities

• Lead and manage the Client Operations team, providing guidance and direction to ensure high-quality technical support for all end-users.
• Develop and implement desktop support policies and procedures to ensure consistent service delivery.
• Monitor and manage the performance of desktop support services, ensuring SLAs are met and customer satisfaction is maintained.
• Collaborate with IT management to align desktop support services with overall IT and business objectives.
• Manage the deployment, maintenance, and support of desktop hardware, and software.
• Provide hands-on technical support and troubleshooting.
• Prepare and manage the desktop support budget, ensuring cost-effective resource utilization.

Qualifications

• Bachelor's degree in computer science, engineering, or a related field; or equivalent work experience
• 10+ years of experience
• Proven experience in leading and managing a Client Operations team.
• Strong technical knowledge of desktop hardware, software, and peripherals.
• Excellent problem-solving skills and the ability to make decisions under pressure.
• Good communication skills and the ability to work collaboratively with a team.
• Experience with IT service management tools and processes.

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.

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