Manager, Clinical Pharmacists 503A - Houston, TX

Company Overview

Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets.

What sets us apart is our relentless focus on three core values: People, Quality and Service. Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution and quality control, providing a uniquely integrated approach to healthcare. Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability.

You're not just starting a job; you're joining a mission. We believe in empowering our team to innovate, grow, and drive real change in the healthcare industry. If you're a forward-thinker who thrives in a fast-paced, transformative environment, Empower is the place for you. Here, you'll be encouraged to share your ideas, expand your skill set, and contribute to projects that genuinely make a difference. We prioritize the well-being of our team members, and we offer a supportive and engaging workplace where your contributions are not just recognized but celebrated.

Let's revolutionize healthcare, together. Join us and be a part of something extraordinary.

Position Summary

As the Clinical Pharmacist Manager at Empower, you will be at the forefront of leading our Clinical Pharmacist team within the Customer Service department. Your leadership will be vital in ensuring the team delivers exceptional customer service, adheres to all regulatory and compliance guidelines, meets service level expectations, and achieves department metrics. By maintaining compliance with federal and state pharmacy laws and regulations, you will play a crucial role in upholding Empower's high standards of quality and service.

Your responsibilities will encompass identifying opportunities to improve efficiency and drive performance, developing, and maintaining work instructions and standard operating procedures, and ensuring the effective delivery of initial and ongoing training to the team. In addition to overseeing the team's workload and ensuring timely completion of both backlog and new work, you will participate in the investigation and resolution of product inquiries and complaints.

At Empower, our mission is to produce innovative medications that help people live healthier, happier lives and to expand access to quality, affordable medication. In this role, you will be instrumental in delivering high levels of customer service both internally and externally, handling, and delegating escalations to ensure prompt resolution for our customers. Apply today and join us in our commitment to excellence and make a meaningful impact in the lives of those we serve.

Duties and Responsibilities

• Leads the Clinical Pharmacist team within the Customer Service department, ensuring they deliver outstanding customer service, adhere to all regulatory and compliance guidelines, meet service level expectations, and achieve department metrics.
• Maintains compliance with federal and state pharmacy laws and regulations.
• Identifies opportunities to improve efficiency and drive performance.
• Develops and maintains work instructions and standard operating procedures within the department.
• Ensures initial and ongoing training is delivered to our team.
• Implements, enforces, and adjusts team and department metrics as needed.
• Prepares and distributes daily/weekly/monthly/quarterly reports on department performance to the Director.
• Reviews staffing recommendations from workforce management and partners with recruiting to maintain proper staffing levels.
• Monitors proper licensing of department employees.
• Oversees workload for team and monitors completion of backlog and new work.
• Participates in the investigation and resolution of product inquiries and complaints.
• Aids the training team with preparation and training for new product launches.
• Evaluates the appropriateness of dosages, directions, and therapy.
• Provides feedback on performance to team members regularly.
• Fosters a collaborative and innovative work environment, encouraging creativity and continuous improvement within the team.
• Provides mentorship and professional development opportunities to the team, supporting their growth and success within the organization.
• Evaluates employee performance, provides feedback and coaching/corrective action as needed. Prepares annual performance evaluations for employees.
• Stays up to date on knowledge on the latest industry trends and technologies.
• Delivers a high level of customer service both internally and externally.
• Handles and delegates escalations as needed to ensure a prompt resolution for customers.
• Performs other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Knowledge and Skills

• Demonstrated knowledge of pharmacy processes.
• Ability to perform under pressure, adapt to changing dynamics and find solutions that satisfy multiple customers of the business.

Key Competencies

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Resourcefulness: Secures and deploys resources effectively and efficiently.
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
• Ensures Accountability: Holds self and others accountable to meet commitments and objectives.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Experience and Qualifications

• Doctor of Pharmacy Degree required.
• 5 years of related clinical pharmacy experience, including responsibility for handling workflow, resources, quality, and compliance.
• 2 years' prior experience leading teams preferred.
• Licensed in Texas (Texas State Board of Pharmacy).

Employee Benefits, Health, and Wellness

• No-Cost Medication: Get your prescribed compounded medications at no cost, ensuring your health without the financial burden.
• Onsite Health & Wellness - IV Therapy Drips: Rejuvenate with complimentary onsite IV Therapy drips, enhancing your well-being and energy levels.
• Comprehensive Medical, Dental, and Vision Options: Choose from three medical plans tailored to your needs, plus options for dental and vision coverage for you and your family
• Telehealth visits: Access board-certified Doctors anytime, anywhere for you and your family.
• Paid & Volunteer Time Off: Enjoy paid time off for personal pursuits and contribute to causes you care about with volunteer time off.
• Paid Holidays (8 scheduled; 2 floating): Celebrate with eight scheduled holidays and two floating holidays, giving you flexibility and time for personal traditions.
• Life & AD&D Coverage: Secure your and your family's financial future with life and accidental death and dismemberment (AD&D) insurance.
• FSA (Flexible Spending Account): Manage healthcare expenses smartly with pre-tax dollars in a Flexible Spending Account (FSA).
• 401K Dollar-for-Dollar Up to 4%: Invest in your future with our 401K plan, featuring a dollar-for-dollar match up to 4%.
• Company Paid Long-Term Disability: Provided at no cost, which replaces 60% of your income if you become disabled for a long period of time.
• Flexible Schedules: Balance work and life seamlessly with our flexible scheduling options.
• Rewards & Recognition Program: Your hard work doesn't go unnoticed - enjoy rewards and recognition beyond your paycheck.

Additional Voluntary Benefits

• Accident Insurance: Pays a lump sum benefit to help cover expenses following an accidental injury.
• Hospital Indemnity Insurance: Enhance your peace of mind with supplemental hospital insurance for unexpected stays.
• Critical Illness: Protect your finances from the expenses of a serious health issue.
• Short-Term Disability: Protect your income during illness or injury with short-term disability coverage.
• Supplemental Life & AD&D: Add an extra layer of financial protection for you and your loved ones with supplemental life and AD&D coverage.
• Legal Services: Access professional legal assistance to address concerns confidently.
• Identity Theft Protection: Safeguard your identity and finances with our identity theft protection benefit.
• Pet Insurance: Care for your furry family members with our pet insurance coverage.
• Employee Assistance Program: Confidential counseling and support services for a holistic approach to your well-being.