This is a hybrid role that requires at least 1x/week onsite at Assembly Row. Travel to other Mass General Brigham sites is required when necessary for completing employee investigations.

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

The Manager, ER/LR is responsible for independently advising managers and HR professionals system-wide regarding complex employee relations situations and the interpretation of personnel policies, State/Federal employment laws and labor contracts. The incumbent will provide comprehensive internal employee/labor relations consultation throughout the Partners system, will prepare responses to internal and external complaints, conduct investigations, write reports and present findings. The incumbent will assess, design and conduct training on employee relations and labor issues as requested by or in support of assigned clients.

Principal Duties and Responsibilities

• As a key member of the Employee Relations and Labor Strategy (ERLS) Center of Excellence, advises HR professionals, Managers and Executives system wide concerning complex employee relations issues such as workplace harassment, workplace violence, ADA/FMLA, substance abuse, and reductions in force.
• Contribute to the development and implementation of the overall employee/labor relations strategy.
• In support of the HR Business Partner/shared services model, advises HR professionals system wide regarding the interpretation and application of personnel policies, Federal and State employment and labor laws and labor contracts. As requested, conducts case review process and assists in standardizing practice across larger HR departments.
• In collaboration with the Legal Department, assists with the preparation of a response to complaints filed with the MCAD, EEOC or other relevant agencies and attends and/or testifies at hearings and arbitrations as appropriate.
• Conducts sensitive and confidential investigations throughout the system in cooperation with entity HR professionals and the Legal Department. Prepares reports of the findings and presents findings to specific audiences, as determined by the individual entity.
• Consults with HR professionals and managers concerning the processing of grievances, assists with gathering all required documentation and chairs grievance boards, as necessary.
• Creates, customizes, and presents workshops concerning employee and labor relations issues, such as Harassment, Progressive Discipline, Employment and Labor Laws, Managing in a Labor Environment, Workplace Violence and ADA/FMLA to managers and HR professionals. Periodically surveys HRBPs to identify current training needs.
• Conducts complex climate surveys to assess the general environmental tone within a department or between departments to determine areas of employee concern and/or potential organizing activity.
• Maintains a current body of knowledge of employment and labor laws and all Partners labor contracts.
• Provides expertise to local HR, leadership and attorneys in OGC to support the collective bargaining process for existing collective bargaining agreements. Serves as a member of the management negotiating team, prepares analysis, drafts language, identifies management proposals, and organizes meeting schedule among other responsibilities.
• Supports the grievance and arbitration process, and maintains positive employee relations and labor-management relations. Prepares, interprets, processes, and educates around changes to collective bargaining agreements and contract negotiations.
• Advises management staff during union organizing campaigns, meets with supervisors/managers to assess areas of vulnerability, delivers labor relations training, provides communication plan and project management assistance throughout the organizing and election period. Conducts post-organizing debriefings and creates action plan related to on-going employee relations or negotiation activity, consistent with outcome of organizing activity.
• Assists with the development and interpretation of employee relations policies and procedures and local policies as needed.
• Provides guidance regarding contract and non-contract issues, including but not limited to discipline, grievance and arbitration resolution, employment terms and conditions, problem-solving, contract administration, and negotiations.
• Develops and maintains positive and effective working relationships with all appropriate parties at each entity and with union business agents.
  
  Performs related duties as required in support of ERLS Center of Excellence.

Qualifications

Qualifications

• Requires Bachelor's Degree and minimum 7 years progressively responsible labor and employee relations experience, preferably in healthcare industry.
• Current knowledge of applicable legislation including employment and labor laws.
• Must have valid driver's license and ability to travel between multiple sites in Massachusetts and New Hampshire.

SKILLS AND ABILITIES REQUIRED

• The ability to deal tactfully and professionally with a wide variety of people including managers, department directors, physicians, vice presidents, attorneys and federal and state government officials.
• Ability to function collaboratively in a team and as an individual contributor.
• Must be flexible, adaptable and politically savvy and able to navigate effectively through a complex system of multiple organizations with unique cultures and policies.
• Demonstrated problem solving ability in dealing with complex and sensitive employee related issues and the ability to prioritize work.
• Ability to exercise sound judgement and apply critical thinking skills to effectively problem-solve in evolving situations.
• Highly skilled at managing complex workplace investigations.
• Demonstrated ability to develop and sustain positive and influential client relationships.
• Must be able to communicate effectively to all levels of staff and possess excellent written and verbal communication skills.
• Well organized and self-directed with ability to prioritize multiple work demands.
• Ability to maintain calm, composed, professional demeanor under pressure and when in controversial or confrontational situation. Ability to maintain sensitive and confidential information.
• Ability to develop and effectively deliver training materials to various audiences.
• Ability to negotiate resolutions that align with MGB policies and minimize organizational risk.
• Analytical skills to gather, integrate and assess information from various sources, summarize information, and recommend solutions.
• Familiar with software applications/programs (Excel, Power Point, Peoplesoft) to create and run reports, compile and analyze data, and generate graphs, tables, and charts to present data and support recommendations.
• Schedule flexibility, as needed, to meet specific project, negotiation or investigatory timelines.

EEO Statement

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.