Manager, Facility Services (Planning and Space Management)

Position Description

Minimum Education

Bachelor's degree or equivalent experience

Minimum Experience

6

Summary

Manages the daily operations of one or more Facility Service programs and sections. Provides leadership in the development of the section and staff. Schedules workload, establishes priorities, assigns projects, sets quality standards, and monitors progress. Leads, motivates, and coaches staff. Fosters teamwork. Ensures that current section programs meet the Board's and division's business goals and recommends new programs. Identifies the needs and risks of the division and/or Board as they relate to the section(s). Directs research and analysis of significant issues relevant to the section(s). Serves as a member of the division's management team. Coordinates, reviews, and recommends to senior management operational changes and personnel actions. Responsible for communicating section policies and procedures, and seeks advice from senior management when developing new policies and procedures. Embodies a strong customer service philosophy. The incumbent of this position has been designated as essential personnel, and as such will be expected to report to work (telework or in-person) or work extra time even if the Board is officially closed during emergency situations, such as inclement weather, pandemic, or other extenuating circumstances.

Duties and Responsibilities

• Manages Operations: Manages the daily operations of one or more Facility Service programs and sections. Provides overall direction for thinking strategically, work methods and procedures, policy development, accountability, and management controls. Embodies a strong customer service philosophy and ensures this focus is delivered by section(s) to clients in support of their objectives.
• Manages and Develops Section Staff: Provides leadership in the development of the section and staff. Schedules workload, establishes priorities, assigns projects, sets quality standards, and monitors progress. Sets short- and long-range goals and objectives, and ensures the effective and efficient use of resources to meet those goals and quality standards. Evaluates performance of subordinate supervisors, if applicable, and serves as the reviewing manager on staff performance evaluations. Coordinates, reviews, and recommends to senior management operational changes and personnel actions (hiring, salary administration, position reallocation).
• Leads, Motivates, and Coaches: Leads, motivates, and coaches staff. Assigns staff progressively challenging projects, and communicates to staff how projects fit into the big picture. Demonstrates sensitivity to individuals, team, and organizational relationships. Fosters teamwork.
• Develops, Implements, and Evaluates Programs: Ensures that current section programs meet the Board's and division's business goals. Establishes appropriate metrics for measuring outcomes against business goals. Recommends new programs and modifications in program scope and design based on a comprehensive evaluation of options to ensure that plans incorporate sound cost containment principles, ensure legislative/regulatory compliance, and are reflective of current and future organizational needs and goals. Communicates program changes effectively. Coordinates current and new programs with other division programs as much as possible; strives for increased division integration.
• Identifies and Manages Needs and Risks: In conjunction with senior management, identifies the needs and risks of the division and/or Board as they relate to the section(s). Sets goals and objectives and identifies projects and activities that meet these needs or mitigate these risks. Directs research and analysis of significant issues relevant to the section(s).
• Strategic Planning: Serves as a member of the division's management team, helping to identify future goals and objectives for the section, branch, and division. Actively participates in the division's strategic planning process. Works closely with senior management and other colleagues to develop strategic direction and vision for the future initiatives of the division and/or Board, and then champions those initiatives. Leads or participates in multi-disciplined tasks forces and work groups formed to address needs and issues relevant to the section(s).
• Develops and Communicates Policies: Responsible for communicating section policies and procedures, and seeks advice from senior management when developing new policies and procedures. Has technical authority on problems or issues that may require policy changes or procedural exceptions.
• Expert in Field: Provides expertise in planning and policy interpretation. Maintains current knowledge of, and anticipates significant developments in the field to ensure that the Board's programs are comparable/competitive, cost-effective, and compliant.
• Represents Board/division: Represents the Board and/or division at conferences and meetings with other Government agencies, private sector organizations, and the Federal Reserve Banks on section matters. If appropriate, provides consulting services to Federal Reserve Banks and System-wide and inter-agency task forces and committees on an ad-hoc basis.
• Manages Budget, Reviews Contractor Work: Formulates and manages the section's operating and capital budgets. Provides justification for each program's activities, staffing levels, and operational enhancements. Reviews budget tracking information to ensure attainment of program goals and objectives. Coordinates work with outside contractors. Writes, or otherwise delegates, and reviews specifications for major contractual job requirements. Monitors and reviews contractual work, and certifies satisfactory job accomplishment.

Position Requirements

Requires managerial, analytical, and technical skills typically acquired through completion of a bachelor's degree or equivalent experience and six years of specific work experience. Demonstrates strong managerial and leadership skills necessary to direct staff and assess performance, set priorities, and allocate resources. Possesses the management knowledge to deal with complex, wide-ranging personnel issues, including but not limited to EEO and disciplinary actions. Demonstrates effective interpersonal, oral, and written communication skills, and a strong customer service philosophy. Must be highly dependable and capable of exercising sound, independent judgment, discretion, and tact.

At grade FR-28 the incumbent must meet the minimal qualifications of grade FR-27 and eight years of specific work experience. Provides expertise in planning and policy interpretation. Maintains current knowledge of and anticipates significant developments in the field to ensure that the Board's programs are comparable/competitive, cost-effective, and compliant.

Communicates with all staff levels at the Board. May interact with the public. Assignments generally require frequent contact with senior management. May be required to meet or make high-level presentations to Board Members or maintain cordial working relationships with staff and officials at Federal Reserve Banks, federal financial regulatory and other agencies, and/or external organizations. Responds to requests in a timely fashion.

Performs a full range of supervisory functions to ensure the quality and quantity of work produced by staff. Plans and directs the work to be accomplished based on priorities and staff capabilities. Advises and counsels' staff; resolves work-related problems and complaints. Ensures that employees are trained in all facets of the job and cross-trained in the responsibilities of other section employees.

This position oversees the daily operations of the Facility planning & Space Management section, which is responsible for space allocation for all divisions within all Board locations; for all activity involving the acquisition, allocation, reconfiguration and disposal of office and warehouse space, including all real estate activities and tenant actions associated with leased space.

This position is hybrid requiring a combination of telework and an in-office presence in Washington DC.