Manager Healthcare Technology Management

Manager Healthcare Technology Management

Job Duties

This position will be responsible for the oversite of biomedical equipment services to development, implementation, integration, inventory, and life-cycle of imaging equipment. This position will provide the critical data needed to track Key Performance Indicators, contract vs. in-house support, and analyze team performance, comparing against targets and benchmarks.

Work Schedule
Day shift; full-time, Monday-Friday

Location-West Region

Job Duties

Leadership
Apply knowledge and experience of technology and/or equipment to oversee site operations and provide direction to others
Motivate others through praise, recognition, and rewards
Manage personnel by staffing and scheduling technicians in a manner that assures the best service possible
Coach and mentor technicians by providing feedback on performance and documentation habits
Mentor, coach, and develop others to deliver continuous service excellence

Administer MEMP to Key Performance Measures
Manage Service Operations functions, such as service contracts and resources. Insure all documentation is completed for CM, PM, FSR, and all data integrity.
Answer questions and meet with others to discern the root cause of technological/process problems
Manage inventory (onboarding/off-boarding)
Develop service strategies with an outlook of continuous process improvement. Provide metrics to Sr. Director and work to meet these requirements
Manage Joint Commission inspections and make sure open work orders are made a priority and that performance assurance inspections are documented

Account Management & Development
Build and maintain relationships with customers by employing interpersonal and conflict management skills
Effectively collaborate with customers and vendors to develop win-win solutions
Monitor each modality after setting financial and performance benchmarks
Identify and pursue opportunities for business entry
Manage financial performance

Deliver Financial Commitments
Develops and manages all facets of HTM and hospital departmental budgets and financial reporting processes to meet or exceed financial commitments.
Provides counsel to client regarding purchases of new capital equipment.
Seeks out new business opportunities for HTM within assigned hospital, and delivers base business growth.

Education
Associate's Degree in related field required
Bachelor of Science degree in electronic engineering, business management, computer engineering and/or related field preferred

Experience
8 years Healthcare technology management in the repair and maintenance of medical devices required
2 years leading Healthcare Technology Management field service technicians required

Licenses and Certifications
Drivers License-Valid drivers license required upon hire
IT-ILC - IT Infrastructure Library Certification required within two years of hire
Completion of Networking+ Foundation Course required within two years of hire
Certified Biomedical Equipment Technician (CBET), Certified Radiology Equipment Specialist (CRES), or Certified Healthcare Technology Manager (CHTM) required within two years of hire

Skills
Understanding of network and computer hardware. Ability to understand operational procedures, test procedures, and project management. Ability to perform detailed work and multitasking, and the ability to document all work performed according to established policy and procedures. Detailed oriented and have strong organization skills, maintain working relationships and networking with end users of medical devices and vendors.

Education
Associate's Degree in related field required
Bachelor's Degree Bachelor of Science degree in electronic engineering, business management, computer engineering and/or related field preferred

Experience
8 years Healthcare technology management in the repair and maintenance of medical devices and 2 years leading Healthcare Technology Management field service technicians required

Licenses and Certifications
Drivers License-Valid drivers license required upon hire
IT-ILC - IT Infrastructure Library Certification required within two years of hire
Completion of Networking+ Foundation Course required within two years of hire
Certified Biomedical Equipment Technician (CBET), Certified Radiology Equipment Specialist (CRES), or Certified Healthcare Technology Manager (CHTM) required within two years of hire

Skills
Understanding of network and computer hardware. Ability to understand operational procedures, test procedures, and project management. Ability to perform detailed work and multitasking, and the ability to document all work performed according to established policy and procedures. Detailed oriented and have strong organization skills, maintain working relationships and networking with end users of medical devices and vendors.

Travel Requirements
Local 50% to support other entities, rounding, staff, meetings, etc.

Why Texas Health?

At Texas Health Resources, our mission is "to improve the health of the people in the communities we serve".

Our award-winning culture is a tribute to our amazing employees. We're thrilled to be a 2023 FORTUNE Magazine's "100 Best Companies to Work For®" for the 9th year in a row!

We strive to create an atmosphere of respect, integrity, compassion and excellence for all. We're committed to diversity in our workforce, and our mission to serve spreads across ethnic, cultural, economic and generational boundaries. Join us and to do your life's best work here!

As part of the Texas Health family and its 28,000+ employees, we're one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here.

Here are a few of our recent awards:

• 2023 Fortune's 100 Best Companies to Work For® (9th consecutive year & we're one of only three health systems to be recognized.)

• Becker's Healthcare 2023 list of 150 top places to work in healthcare

• America's Greatest Workplaces for Diversity 2023 by Newsweek magazine (We're one of only six healthcare employers in Texas to earn a spot on the list.)

• 2022 "20 Best Workplaces in Health Care" by Great Place to Work® and Fortune (8th consecutive year, 7th year as #1)

• 2022 Companies That Care® list by PEOPLE magazine and Great Place to Work®

Explore our Texas Health careers site for info like Benefits, Job Listings by Category, recent Awards we've won and more.