Manager II Product Services

Category/Area of Expertise: Supply Chain
Job Requisition: 394038_external_USA-MD-Jessup
Address: USA-MD-Jessup-8580 Old Dorsey Run Rd
Store Code: GF - Whse/managers (2000357)

Who Is Giant?

With over 2 million weekly customers and annual sales topping $5 billion, Giant is the #1 grocer in the Baltimore-Washington area. What began as one store on Georgia Avenue in Washington D.C. in 1936, now has grown to over 160 stores spanning across D.C., Maryland, Virginia and Delaware.

Giant's mission is beyond stocking groceries on shelves, we strive to be the most trusted and loved local food retailer in our community.

Primary Duties and Responsibilities

• Manage the auditing and customer service teams to ensure accuracy and compliance with established procedures and standards.

• Lead the development of performance goals and establish clear expectations for team Key Performance Indicators (KPIs) to drive success and accountability within the team.

• Identify best practices to ensure accuracy to improve store service.

• Partner with merchandising and store operations to identify claim trends.

• Direct and lead the customer service team, ensuring a high level of customer satisfaction and prompt resolution of issues to meet store scheduled inventories.

• Direcct and guide the customer service team to consistently achieve claim resolution benchmarks, ensuring optimal customer satisfaction and efficient problem resolution.

• Evaluate audit and claim data to establish operational change to mitigate shrink.

• Assist with add-ons to stores after their transmission time (as needed).

• Complete and/or General Ledger entries (as needed)

• Compile weekly problem report for shortages, mis-picks, damages, and general load conditions.

• Responsible for the data entry of audit results for the distribution center and 3rd party vendors.

• Responsible for the inbound & outbound accuracy of over 60M cases and $1.6B of merchandise annually.

• Collaborate closely with store operations to effectively resolve invoice and order discrepancies, ensuring smooth and accurate transaction processing.

• Collaborate with transportation and warehouse operations to optimize store service and streamline logistics processes.

• Manage relationships with third-party vendors and partners to support operational objectives and maintain service levels.

• Collaborate with and establish a regular communication cadence with third-party vendors to assess and monitor the status and dynamics of relationships, ensuring strong partnerships and effective vendor management.

• Partner with external communications teams to enhance communication strategies and promote a positive brand image.

• Create strategies to ensure successful execution of charity donations and community events that align with our values and positively impact the community.

• Implement best practices and operational improvements to drive efficiency and effectiveness in product services.

• Comprehend impacts to other areas of the business.

• Ability to challenge conventional thinking to deliver innovative recommendations

Qualifications and Experience:

Basic:

• Proven experience in a managerial role within a warehouse or distribution environment, preferably in the fresh food industry.

• Excellent communication and interpersonal skills to foster collaboration with internal and external stakeholders.

• Advanced capabilities in Microsoft Office; Mastery of Excel and PowerPoint; Expertise in Power BI

Preferred:

• Bachelor's degree or relevant experience preferred.

• Strong leadership skills with the ability to motivate and guide teams towards achieving operational goals.

• Sound knowledge of auditing processes, customer service principles, and supply chain operations.

• Ability to adapt to a fast-paced and dynamic work environment while maintaining a focus on quality and service excellence.

Skills and Abilities

Functional Competencies

• Labor relations, Ecommerce & Omnichannel expertise - Functional

• Financial & business acumen, food safety and sanitation, people safety, operations analysis, regulatory awareness & compliance, inventory control & quality assurance, operational coordination, operations analysis - Advanced

• Customer service, distribution center systems, operational coordination, operations analysis- Mastery

Leadership Journey - Leading Others

Motivating others, developing others, helping others find purpose, enacting change, driving results.

Why Work at Giant?

At Giant, we love what we do, and make it easy for you to love it, too! Every day, we build on our over 80-year legacy of innovation, quality, and value and hard work to keep our top spot in the market and with our customers. The most important part of that? Our people.

Giant's thousands of associates in our stores, distribution centers and corporate headquarters have one thing in common: the opportunity to advance their career. We proudly hire and promote from our own ranks, offering opportunities to learn and advance, take trainings and earn degrees, serve our communities, receive recognition for their work and have a career, not just a job.

We proudly host Business Resource Groups ( BRGs) - six voluntary employee-led groups that help build community and are aligned with our mission, values, goals, business practices and objectives. The BRGs programming is designed to support their members and our associates through social activity, volunteering and professional development opportunities.

Our mission is to provide convenient ways for our customers to prepare meals for moments that matter most through meal solutions, recipe inspiration, time-saving services like pickup and delivery and beyond. Giant also values being a better neighbor. One way we support our neighbors is by providing donations and charitable efforts to our local partners that support our main charitable causes.

We'd love for you to become part of the Giant family and join us in our journey of being a Better Place to Work, a Better Place to Shop and a Better Neighbor - because, after all, our people truly make us Giant.