Manager, Information Technology Services 2, Box PIMS-809/01560

MINIMUM QUALIFICATIONS:

Reassignment: Candidates must have one year of permanent competitive or 55b/c service as a Manager Information Technology Services 2.

Eligible List Appointment: Candidates must be reachable on the Civil Service eligible list for this title. If you are on the Civil Service eligible list for this title, you may receive a canvass letter. You must complete and return it as instructed on the letter.

Section 52.6 Transfer: Candidates must have one year of permanent competitive or 55b/c service in a title allocated SG-27 or higher eligible to transfer under Section 52.6 of the Civil Service Law.

For information regarding the transfer options of your current title, please visit the Civil Service Career Mobility Office Website. https://careermobilityoffice.cs.ny.gov/cmo/gotit/title-search/index.cfm

55b/c Appointment: This position is eligible for 55b/c designation and candidates with 55b/c eligibility are encouraged to apply. Candidates must possess a current 55b/c eligibility letter and ONE of the following minimum qualifications:

Either 1. a bachelors or higher level degree in any field including or supplemented by 15 semester credit hours in computer science AND five years of experience in the following computer related areas, including two years of supervisory experience or one year of managerial experience in: computer programming; network, server, storage, and systems management; telecommunications, IT customer support and training; computer installation, diagnosis, and repair; technical writing; computer security; knowledge management; database administration, design and management; internet/intranet development, design, and maintenance; information technology project management; design and development of geographic information systems or computer aided drafting applications; computer programming; business/systems analysis; program design; or program testing;

Or 2. a bachelor's or higher-level degree in any field AND six years of experience in computer related areas as described in #1 above, including two years of supervisory experience or one year of managerial experience;

Or 3. an associate degree* with 15 semester credit hours in a computer science field AND seven years of experience in computer related areas as described in #1 above, including two years of supervisory experience or one year of managerial experience;

Or 4. eight years of experience in computer related areas as described in #1 above, including two years of supervisory experience or one year of managerial experience.

Definition: Supervisory Experience is defined as the responsibility for assigning work and overseeing subordinate staff or project(s) in an Information Technology (IT) environment. Managerial Experience is defined as the responsibility for determining and prioritizing the workload of a project, program, or organization in an Information Technology (IT) environment, including supervision of subordinate staff, and ensuring compliance with related goals, budget, and laws in conjunction with other managers or executive level staff.

*Candidates who have completed at least 60 college semester hours in a bachelor's degree program, including at least 15 semester credit hours in a computer science field, also qualify, but must meet the experience requirements as described in #3 above.

Provisional Appointment: In the absence of an eligible list with three or more candidates willing to accept a position, a temporary provisional appointment may be considered. For provisional appointment, candidates must have one of the following minimum qualifications:

Either 1. a bachelors or higher level degree in any field including or supplemented by 15 semester credit hours in computer science AND five years of experience in the following computer related areas, including two years of supervisory experience or one year of managerial experience in: computer programming; network, server, storage, and systems management; telecommunications, IT customer support and training; computer installation, diagnosis, and repair; technical writing; computer security; knowledge management; database administration, design and management; internet/intranet development, design, and maintenance; information technology project management; design and development of geographic information systems or computer aided drafting applications; computer programming; business/systems analysis; program design; or program testing;

Or 2. a bachelor's or higher-level degree in any field AND six years of experience in computer related areas as described in #1 above, including two years of supervisory experience or one year of managerial experience;

Or 3. an associate degree* with 15 semester credit hours in a computer science field AND seven years of experience in computer related areas as described in #1 above, including two years of supervisory experience or one year of managerial experience;

Or 4. eight years of experience in computer related areas as described in #1 above, including two years of supervisory experience or one year of managerial experience.

OR 5. Be a qualified employee of New York State Department of Education, and have one year of permanent competitive or 55-b/55-c service in one of the following titles:
Manager Information Technology Services 1, Manager Information Technology Services 1(Database), Manager Information Technology Services 1 (Data Communications), Manager Information Technology Services 1 (Operations), Manager Information Technology Services 1 (Systems Programming), or Manager Information Technology Services 1 (Technical). OR

Two years of permanent competitive or 55-b/55-c service in one of the following titles:
Information Technology Specialist 4, Information Technology Specialist 4 (Database), Information Technology Specialist 4 (Data Communications), Information Technology Specialist 4(Operations), Information Technology Specialist 4 (Systems Programming).

Definition: Supervisory Experience is defined as the responsibility for assigning work and overseeing subordinate staff or project(s) in an Information Technology (IT) environment. Managerial Experience is defined as the responsibility for determining and prioritizing the workload of a project, program, or organization in an Information Technology (IT) environment, including supervision of subordinate staff, and ensuring compliance with related goals, budget, and laws in conjunction with other managers or executive level staff.

*Candidates who have completed at least 60 college semester hours in a bachelor's degree program, including at least 15 semester credit hours in a computer science field, also qualify, but must meet the experience requirements as described in #3 above.

Provisional candidates must take the examination for Manager Information Technology Services 2 when it is next offered, and must be reachable on the resulting eligible list to maintain employment.

Duties Description The New York State Education Department's Office of Information Technology Services is seeking applicants for the position of Manager Information Technology Services 2. Under the directive of the Assistant Director of Information Technology Service for ITS Operations, the incumbent of this position will serve as the manager with responsibility for oversight of the External Technical Services Unit. The incumbent of this position will be responsible for leading and managing teams dedicated to Security Operations, Data Center Services, Enterprise Networking Support, Shared Platform Services, and Database Support Services. These teams are pivotal in supporting the technical services crucial to the New York State Education Department's overall technical operations, facilitating the delivery of technical solutions in a faster and more secure manner. Duties of this position include, but are not limited to:
• Lead and manage teams of IT professionals responsible for Security Operations, Data Center Services, Enterprise Networking Support, Shared Platform Services, and Database Support Services;
• Provide guidance, mentorship, and support to ensure the efficient and effective execution of security and technical initiatives;
• Ensure that security and technical requirements are incorporated into infrastructure design by overseeing teams and reviewing proposed designs and configurations to ensure alignment with security principles and technical standards;
• Work with Assistant Director to develop and manage the technical operations budget for teams under the incumbent's supervision;
• Allocate resources effectively to support technical and security initiatives and ensure optimal use of financial resources;
• Coordinate with pertinent internal and external stakeholders to implement technical solutions and oversee their execution;
• Collaborate with relevant stakeholders to investigate incidents, contain threats, and implement remediation measures;
• Generate regular reports for senior management, summarizing key security and technical metrics;
• Collaborate with other departments, such as NYSED's Information Security Office and Workplace Technical Operations, to address technical challenges and initiatives impacting teams under the incumbent's supervision;
• Foster a collaborative approach to technical solutions and security across the organization;
• Provide overall supervision, coordination and oversight of the Security Operations, Data Center Services, Enterprise Networking Support, Shared Platform Services, and Database Support Services teams; and
• Perform other duties as assigned.

Additional Comments CONDITIONS OF EMPLOYMENT:
This will be a permanent appointment or a temporary provisional appointment. Provisional candidates must take the examination for Manager Information Technology Services 2 when it is next offered and must be reachable on the resulting eligible list to maintain employment. For 55b/c appointment, candidates must possess the minimum qualifications, a current 55b/c eligibility letter and is subject to verification of applicant eligibility. Promotions and transfers may change appointees' negotiating unit. Promotions and transfers may change appointees' negotiating unit. Candidates should be aware that changes in negotiating units may affect their salary, insurance, and other benefits. Verification of education and experience will be required at the time of interview for all candidates. This position may require up to 25% in-state travel.

This position leads to a maximum salary of $140,815 based on annual performance advances.

APPLICATION: Qualified candidates should send a resume and letter of interest by August 27, 2024, to omsjobs@nysed.gov (email submissions are preferred). Your resume must clearly indicate how you meet the minimum qualifications for this position. You must include the Box number (PIMS-809/01560) of the position in the subject line of your email and cover letter to ensure receipt of your application. Links to application materials will not be accepted (i.e., Google Docs). Your social security number may be required to confirm your eligibility.

New York State Education Department (NYSED) is an equal opportunity/affirmative action employer. NYS Human Rights Law prohibits discrimination because of age, race, creed, color, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, marital status, domestic violence victim status, gender identity, prior conviction records, prior arrests, youthful offender adjudications, or sealed records.

Interested in a job with New York State, but don't know where to start?

Visit these links for information on working for New York State:
• https://www.cs.ny.gov/jobseeker/
• https://www.cs.ny.gov/pio/publications/gettingajob.pdf

Generous benefits of working for New York State, including, but not limited to, the following:

Holiday & Paid Time Off
• Thirteen (13) paid holidays annually.
• Thirteen (13) days of paid vacation leave in year one, increasing to 20+ days with additional years of service.
• Five (5) days of paid personal leave annually.
• Thirteen (13) days of paid sick leave annually for PEF/CSEA and eight (8) days paid sick leave annually for M/C.
• Annual professional leave and educational leave opportunities for eligible staff.

Health Care Benefits
• Eligible employees and dependents can choose from a variety of affordable and generous health insurance programs.
• Family dental and vision benefits at no additional cost.

Additional Benefits
• Enrollment in the New York State pension system which has earned the distinction of being one of the best-managed and best-funded plans in the nation OR Optional Retirement Defined Contribution Plan with 8% salary match (eligibility requirements apply).
• NYS Deferred Compensation and an exclusive 403(b) Optional Retirement Savings Plan.
• Paid Parental Leave for all employees and Paid Family Leave (M/C Only).
• Public Service Loan Forgiveness (PSLF).
• Opportunities for telecommuting.
• Eligibility for various life insurance options.

Some positions may require additional credentials or a background check to verify your identity.

Name Office of Human Resources Management

Telephone (518) 474-5215

Fax (518) 486-5631

Email Address omsjobs@nysed.gov

Address

Street NYS Education Department

89 Washington Avenue, OHRM Room 528 EB

City Albany

State NY

Zip Code 12234

Notes on Applying APPLICATION: Qualified candidates should send a resume and letter of interest by August 27, 2024, to omsjobs@nysed.gov (email submissions are preferred). Your resume must clearly indicate how you meet the minimum qualifications for this position. You must include the Box number (PIMS-809/01560) of the position in the subject line of your email and cover letter to ensure receipt of your application. Links to application materials will not be accepted (i.e., Google Docs). Your social security number may be required to confirm your eligibility.