Manager of Fan Experience

Sales & Marketing: Client Relations/Customer Service
Manager of Fan Experience - Nashville Sounds Baseball Club (Nashville, TN)


The Manager of Fan Experience is a highly energetic and enthusiastic individual that is responsible for ensuring satisfaction and creating a premium fan experience for all Nashville Sounds ticket holders. The Manager of Fan Experience will lead and manage game day staff and service teams with a positive attitude.

The Manager of Fan Experience will work closely with all departments to develop and execute a comprehensive marketing strategy designed to improve fan loyalty, retention, and customer service levels.

Essential Duties and Responsibilities:

• Credibly and responsibly present oneself as the "face" of the organization to all premium and season ticket holders
• Manage guest service staff that will provide top-notch customer service at First Horizon Park
• Assist in training and evaluating performances based on the Customer Service Program
• Prepare schedules for each home stand
• Prepare materials for game for use during the pregame meeting.
• Properly educate the guest service staff with useful information to help fans enjoy their First Horizon Park experience
• Anticipate and resolve all fan complaints, requests, and inquiries; handle difficult fans and situations in a calm and professional matter, ensuring that each fan interaction results in increased loyalty to the team
• Define, measure, and continuously improve in and out-of-ballpark fan service levels and processes
• Foster teamwork, employee morale, motivation, and open communication within ALL departments in the front office and game day staffs
• Work closely with all areas of Ticket Sales and Service, Box Office, Marketing, Baseball Operations, Facilities Staff, Game Presentation, PR, and Sponsorship teams to execute integrated programs

Education and/or Experience:


Bachelor's degree or equivalent and 1-3 years Full Time sports, sales and/or event management experience.

Please no phone calls or emails. Be sure to apply through teamworkonline.com only.

Job Questions:

1. Do you have at least 1 full season of experience in guest services with a professional sports team outside of an internship?

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