Manager of Student Affairs

The Manager of Student Affairs provides management and coordination of operations and activities of the Student Affairs Office in the Doctor of Medicine (MD) program, which serves approximately 1000 students. This position is responsible for the leadership and supervision of staff in the School's Academic Advising program and administrative support. The Manager provides expertise and guidance on departmental policies and procedures, makes interpretations of complex challenges and opportunities, and, working across the Twin Cities and Duluth Medical School campuses, proactively develops and implements strategic solutions to support student engagement and success.

Job Responsibilities

Leadership & Supervision (30%)

• Position self and others to successfully maximize their potential and achieve targeted results while exhibiting the highest ethical and professional standards of performance. Sustain a supportive and inclusive climate, engaging others through role modeling, meaningful work, accountability, and targeted professional development.
• Supervise and direct the effort of Professional & Administrative (P&A) staff members across the academic advising unit (four advisors) and with the administrative support team (including the student affairs administrative coordinator and student interns). Work with the broader student affairs staff to coordinate, implement and evaluate the student advising, tracking, and records management.
• Deliver high quality student support by facilitating the effective creation and implementation of sound work plans
• Assign and oversee staff work to ensure outcomes meet quality standards. Provide feedback, appraise performance, and proactively resolve conflict
• Organize new staff onboarding, providing a comprehensive overview of roles and responsibilities

Operations and Program Management (20%)

• Establish, execute, and allocate resources necessary to support strategic and programmatic goals and priorities, and overall direction of student affairs. Lead efforts to maintain ongoing alignment of services and programs with the dynamic needs of students of a diverse student body and the mission of the school.
• Create, plan, and manage student programming and related assets designed to improve student support and the student experience
• Work in partnership with all medical education departments to ensure a seamless and coordinated delivery of quality student support services
• Organize annual Student Affairs led co-curricular course and event development and delivery process
• Utilize measurement tools and gather feedback from students, staff, and faculty to implement best practices, look for inefficiencies, identify potential gaps in student support, and consider areas for quality improvement
• Participate in all accreditation and regulatory processes and reporting
• In conjunction with the Assistant Dean for Student Affairs in TC, and Assistant Dean for Student Life and Academic Affairs in DU, ensure the office is compliant with all LCME accreditation elements related to the unit and its services, leading improvement efforts to address accreditation related findings and areas in need of development and/or improvement
• Work with Student Affairs leadership and staff on new budget fund requests
• Manages functionality and user interface of the student record system (MedIS) for advising/coach users and works with the health sciences IT department to implement modifications

Student Support (20%)

• Ensure seamless access to support services for students in the TC and DU campuses from a variety of backgrounds, communities, and identities by assessing student needs and implementing resources and programs
• Assist in referral of students, as needed, to appropriate resources for counseling or support
• Work to improve visibility and awareness of support available through the Office of Student Affairs
• Assist in ensuring that student complaints and issues are adequately addressed
• Along with the administrative support team, oversee the student organization purchase and reimbursement process, working with the Student Council Treasure, DU campus staff, and the Medical School Dept. of Finance to ensure a clear process leading to completion of all submitted requests
• Foster strong relationships and collaborate with student leaders and representatives from the TC and DU to ensure student support is delivered and works effectively
• Oversee and manage the Class of 1966 Funds program, coordinating selection of projects across the TC and DU campuses, disbursement of funds, and project support
• Work with student leaders and faculty representatives to coordinate the nomination and induction of students into various awards including the Alpha Omega Alpha (AOA), and the Gold Humanism in Medicine (GHHS) national honor societies.
• Distribute various high level and important internal and national surveys to appropriate students including national AAMC Graduation and Year 2 Questionnaires, and internal Advising and Pulse surveys
• Clinical Housing Program, administering and distributing clinical housing funds, and maintaining a robust catalog of resources and alumni volunteers with whom students can seek short term housing
• Administer the student travel funds process, managing program requirements, and tracking funds to ensure budgetary balance
• Ensure proper student access to required buildings and spaces
• Direct the student absence protocol by developing departmental policies and procedures, reviewing and processing requests within adherence to governing policy, and ensuring all appropriate stakeholders are informed
• Provide mechanism for students to submit duty hour violations so that course directors can ensure that the issues are addressed

Student Academic Progression (10%)

• Build, promote, and leverage resources, policies, programs, and interventions to enable successful academic and career progression for all students. Collaborate across departments and campuses to help students address issues necessary to optimize their educational experience and growth.
• Collaborates with the Medical School Registrar to ensure accurate and complete student records are maintained
• Partner with IT and various stakeholders to maintain existing products and reporting designed to support students and administrative functions in TC and DU
• Oversee the Flexible MD program, managing the student application and tracking process. Work across TC and DU campuses with various staff and units to ensure successful offboarding and re-onboarding of participating students
• Oversee the Flex 5 program, establishing and managing requirements and processes for students requesting acceptance into the program, and working with various departments and stakeholders to support the success of participating students
• Collect and organize Twin Cities Scholastic Standing Committee decisions and data, collating and reporting out annually through the Faculty Assembly report

Special Event Programming (10%)

• Working collaboratively with units across Undergraduate Medical Education to organize student events and programs, serving as key point of contact for all events and programs sponsored by the Office of Student Affairs
• Organize and arrange small group and class wide special events
• Participate in the planning and implementation of student service related asynchronous and synchronous events including but not limited to: new student orientation, Transitions, careers related events, Activities Fair, Summer Opportunities Q&A, Match Day, Becoming a Doctor, White Coat, and Commencement
  Communication (5%)
  Working collaboratively with units across Undergraduate Medical Education on both the TC and DU campuses to organize and disseminate student communications.
• Draft and edit announcements and communications to students, faculty, and alumni. Oversee distribution of communications via email, web, social media, and other channels
• Oversee the student affairs portion of the Medical School website and work in conjunction with the Duluth campus to ensure unit has a robust and accurate web presence offering information that is relevant, timely and actionable to students across all the medical school campuses
• Oversee class-wide email listservs, verifying that each student is positioned correctly to receive required/necessary school communication

Office Representation (5%)

• Represent Office of Student Affairs by acting as liaison between department and college administrative offices and serving on high-level departmental academic committees.
• Play an essential role on various operational committees including, but not limited to: Medical School Office of Financial Aid Scholarship Committee, Policy Review Committee, Medical School Office of Financial Aid Scholarship Committee, Medical School Faculty and Student Awards Committee
• Actively participate on adjacent hiring committees when requested/appointed; offer relevant expertise to help select candidates likely to contribute to departmental needs and qualifications
• Assists the Medical Education Outcomes Center in providing data reporting of student performance or demographics on an as-needed basis
• Create and maintain constructive relationships with campus partners such as the Central Office of Student Affairs, University Security, Facilities and Classroom Management, Disability Resource Center, Boynton Health, and others

Qualifications

Required Qualifications

• BA/BS degree plus at least six years of relevant experience, or master's degree plus at least four years of relevant experience
• This position requires three or more years of supervisory experience
• Experience in student affairs within post-secondary education including experience working within a professional school setting participating in post-secondary student support, processes and programming
• Qualified candidates will possess excellent organizational skills, effective written and interpersonal communication skills and the ability to work with diverse groups of people
• Position requires some work on evenings and weekends
• Demonstrated commitment to advocating for an inclusive environment for all backgrounds and identities
• Ability to collaborate effectively with people from a variety of communities, backgrounds, and identities
• Evidence of attention to diverse identities in teaching or professional experience, and the commitment to support the University's work in diversity, equity, and inclusion
• Ability to develop and deliver programming and support in ways that effectively account for a variety of diverse backgrounds, communities, identities, and abilities

About the Department

Committed to innovation and diversity, the Medical School educates physicians, scientists, and health professionals; generates knowledge and treatments; and cares for patients and communities with compassion and respect. We value excellence, inclusiveness, collaboration, and discovery.

The mission of the regional campus located in Duluth is to be a national leader in improving healthcare access and outcomes in rural Minnesota and American Indian/Alaska Native (AI/AN) communities. In partnership with CentraCare, the regional campus in St. Cloud offers a wide range of patient experiences throughout students' education in Greater Minnesota and prepares them to become exceptional clinicians and leaders for rural and immigrant populations.

Founded in 1888, the University of Minnesota Medical School has three campuses. A four-year MD program and the MD/PhD program are located on the Twin Cities campus in addition to MD programs at regional campuses in Duluth and St. Cloud.

Benefits

Working at the University

At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning. We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work.

The University also offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Please visit the Office of Human Resources website for more information regarding benefits.

How To Apply

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

Diversity

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

About the U of M

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America’s Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).