Manager - Operations Communications

Description

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we're growing - in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?



Get ready for a career at the leading edge of the airline industry! Our Flight Operations team works hard to connect people and unite the world safely, reliably and efficiently every single day. From industry leadership and pioneering technologies to next-level training - our Flight Ops team hires, trains, qualifies and supports the best pilots in the industry. The moments we share in the air and on the ground with our customers and our colleagues make United a special place to work and a great way to fly, together.



Key Responsibilities:

The Manager will be responsible for strategic communications produced by Flight Operations which will include integrating the department's emphasis on safety, planning and execution capability. This individual reports to the Sr. Manager of Flight Ops Communications and is responsible for managing a team to support the production of internal messaging to pilots and M&A, from internal and company-wide sources to various types of media (Flying Together, technical publications, CCS messages, town halls, email distributions, EIDS, Flight Ops Updates & Quarterly Connection publications, newsletters and social media guidance).

• Manage a team responsible for the creation and implementation of operational communications
• Develop accurate, timely and engaging communications for Flight Operations which include Flight Ops Updates, Pilot Bulletins, Ops Alerts and CCS messages, EIDS screens and town halls while managing editorial and production priorities and objectives
• Manage effectiveness of Flight Operations communications with a focus on continuous improvement
• Collaborate with Sr. Manager of Flight Ops Communications, executive and officer leadership and subject matter experts in Flight Ops, and the broader Air Ops organization when necessary, to develop communication strategies and provide communications counsel/support
• Liaison to Corporate Communications and other United organizations for Flight Operations communications
• Responsible for running programs and data analytics designed to measure and improve employee engagement such as employee recognition programs and other activities aimed at creating a safety focused, high performing, positive workplace environment
• Identify and deploy creative and effective solutions to engage employees through actions that demonstrate technical accuracy, attention to detail, and urgency when necessary

Qualifications

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!



What's needed to succeed (Minimum Qualifications):

• Bachelor's degree or 4 years of relevant work experience in Degree in Journalism, Communications, Marketing, Aviation, or similar
• 4+ years corporate communication experience
• 4+ years aviation / operations experience
• Advanced computer skills (Microsoft Office)
• Corporate writing
• Proficient in AP writing
• Operational knowledge
• Presentation skills (preparation and presenting)
• Excellent written and verbal communication skills
• Ability to work well with all levels of staff, from vice presidents to pilots
• Strong ability to learn industry jargon and master sophisticated technical concepts
• Strong project management skills with the ability to handle multiple projects simultaneously, including effective time management, adherence to deadlines and the ability to prioritize effectively without compromising accuracy
• Attention to detail
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• Masters degree in Communications, Public Relations, or a related field
• Experience working on behalf of or within a major international airline
• Crisis communications skills and experience
• Professional social media account management experience
• Proficiency in communications analytics tools and software
• Professional graphic design and/or multimedia skills

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.