Overview

Mercy Medical Center a Dignity Health member has been building a rich history of care in our community for more than 100 years. We have grown from a small one-story wooden structure into a major healthcare provider with a new 186-bed main campus offering the latest in facility design and technology. Mercy also operates Outpatient Centers a Cancer Center and several rural clinics.Wherever you work throughout our system you will find faces of experience with dedication to high quality personalized care. Joining our 1300 employees 230 physicians and many volunteers you can help carry out our commitment to providing our community with the excellence they have come to associate with Mercy Medical Center.

Responsibilities

Position Summary

• Ensures that facility delivers on our promise for Human Kindness and improves Patient Experience.
• Collaborates with system to ensure the facility meets or exceeds the patient experience goals as measured by voluntary surveys as well as the federal and state required patient experience surveys (HCAHPS).
• Provides facility executive team with understanding of the patient experience and their impact on results.

Qualifications

Minimum Qualifications

• Minimum of three (3) years experience in related field.
• Minimum two (2) years supervisory experience.
• Bachelor's degree or a combination of education and/or additional job related experience in lieu of the degree.