Manager Physician Practice Operations, Primary Care Plantation, FT, varies

Baptist Health South Florida is the region's largest not-for-profit healthcare organization with 12 hospitals, more than 27,000 employees, 4,000 physicians, and 200 outpatient centers, urgent care facilities, and physician practices spanning across Miami-Dade, Monroe, Broward, and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. Baptist Health is supported by philanthropy and committed to its faith-based charitable mission of medical excellence.
Our mission, vision, and values make us who we are at Baptist Health and are at the center of everything we do. At Baptist Health, we positively impact the human experience for patients, employees, and physicians. Our success comes from a culture of quality and dedication that is instilled into every member of the Baptist Health family.
This year, and for 24 years, we've been named one of Fortune's 100 Best Companies to Work For, based on employee feedback. We've also been recognized as one of America's Most Innovative Companies and People Magazine included us in 50 Companies That Care. Based on the U.S. News & World Report 2023-2024 Best Hospital Rankings, Baptist Health is the most awarded healthcare system in South Florida, with its hospitals and institutes earning 45 high-performing honors.
But really, the reason we're excited to come to work is the people.
Working together, we form personal connections with our colleagues that are stronger than most of us have experienced at other jobs. We develop caring relationships with our patients and their families that go beyond just delivering healthcare. After all, we know what it's like to be in their shoes. Many of us have been patients here and have had family members as patients here. We're committed to delivering quality care in the most compassionate way possible because we feel a personal stake in the outcomes. When it comes to caring for people, we're all in.

Description

Responsible for strategic thinking, tactical action, and operational decision-making to fulfill the mission of the department and organization. The Patient Access Operations Manager is a cross-functional leader who oversees patient flow across multiple service lines, departments, and sites. Develops, interprets, and applies departmental policies and standardized workflows. Responsible for implementing process change identified through the Revenue Cycle process or regulatory audits. Anticipates and encourages research of business needs to develop, plan, and implement proactive solutions. Expected to manage initiatives in support of patient satisfaction standards and objectives. Provides financial analysis and strategic planning, as well as oversees the budgetary controls in partnership with various levels of management and Finance. Practices the BHSF philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.
Estimated pay range for this position is $87,171.40 - $113,000 yearly depending on experience.

Qualifications:
Responsible for strategic thinking, tactical action, and operational decision-making to fulfill the mission of the department and organization. The Patient Access Operations Manager is a cross-functional leader who oversees patient flow across multiple service lines, departments, and sites. Develops, interprets, and applies departmental policies and standardized workflows. Responsible for implementing process change identified through the Revenue Cycle process or regulatory audits. Anticipates and encourages research of business needs to develop, plan, and implement proactive solutions. Expected to manage initiatives in support of patient satisfaction standards and objectives. Provides financial analysis and strategic planning, as well as oversees the budgetary controls in partnership with various levels of management and Finance. Practices the BHSF philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.
Estimated pay range for this position is $87,171.40 - $113,000 yearly depending on experience.Degrees: Bachelors Additional Qualifications: Bachelor's Degree in Healthcare preferred with a minimum of 5 years' experience in healthcare leadership. Certified Healthcare Access Manager (CHAM) preferred. Desired leadership experience in managing multiple departments, call center type environment, or fast-paced environment under tight/stressful timelines. In lieu of Bachelor's Degree, a minimum of 6 years' experience in healthcare leadership. Excellent verbal and written communication skills with an emphasis in problem resolution. Ability to multitask, especially during stressful situations. Professional, detail-oriented team player. Understand performance improvement, i.e., collect data, analyze data, identify process and implement process change. Knowledge of healthcare regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, etc. Experience in Microsoft Office products and EMR applications. Bilingual English, Spanish/Creole.Degrees: Bachelors Additional Qualifications: Bachelor's Degree in Healthcare preferred with a minimum of 5 years' experience in healthcare leadership. Certified Healthcare Access Manager (CHAM) preferred. Desired leadership experience in managing multiple departments, call center type environment, or fast-paced environment under tight/stressful timelines. In lieu of Bachelor's Degree, a minimum of 6 years' experience in healthcare leadership. Excellent verbal and written communication skills with an emphasis in problem resolution. Ability to multitask, especially during stressful situations. Professional, detail-oriented team player. Understand performance improvement, i.e., collect data, analyze data, identify process and implement process change. Knowledge of healthcare regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, etc. Experience in Microsoft Office products and EMR applications. Bilingual English, Spanish/Creole.