Manager, Professional Services

Overview

Manager, Professional Services

Remote, USA

Aptean is changing. Our ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 3000 employees, 50 different products and a global client base, there's no better time to advance your career at Aptean.

Are you ready for what's next, now? We are! If being part of a dynamic, high growth organization excites you and you are Manager of Professional Services, and eager to learn and grow, then this opportunity is for you! Our fast-paced environment and dynamic global Professional Services department is eager for a mover and shaker to step into this role and become an integral part of our team.

Summary

The Senior Manager, Professional Services works to build and scale a services organization in a fast-moving SaaS environment, enabling employee growth while achieving customer and company success.

The individual is responsible for providing direction and guidance to direct reports as well as the development of a comprehensive and detailed methodology to ensure a successful implementation. The Manager, Professional Services will lead a team of 6 - 12 direct and indirect reports, on average. Individual must regularly and effectively deal with customers on various professional services levels, such as steering committee participation, issues resolution, and concerns escalated from direct reports.

Essential Duties and Responsibilities

1. 1. Training new consultants in product and methodology. Detailed onboarding process should be maintained and followed for all new hires.
   2. Develops, reviews and maintains implementation methodology and supporting materials that are consistent with customer needs. Monitors effectiveness in satisfying customer needs.
   3. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Uses Aptean tools such as Culture Amp to conduct regular and periodic one-on-one sessions with direct reports.
   4. Coordinates and conducts regular team meetings to communicate pertinent Company and team information; ensures that good lines of communication and good working relationships are maintained with all personnel involved in the implementation process, both internal and external. Ensures that team visits customer sites as required; treats customers in a professional manner; and follows up rapidly on all requests for information, support and services. Maintains open lines of communication with customers, employees and third parties.
   5. Ensures Team remains current on products, optional modules, and areas of specialization with regard to product changes and enhancements; develops expert, specialized application/Team knowledge by using available documentation and attending training classes.
   6. Maintain a certain percentage of employee utilization while continuing to keep team up to date on software enhancements and assist other departments as necessary. (Typically, 65% on average.)
   7. Participates in sales presentations for new prospects on an as-needed basis. Assists in the analysis of Professional Services consulting projects to determine the degree of difficulty involved and the number of days necessary to complete the project.

If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today.

Learn from our differences. Celebrate our diversity. Grow and succeed together.

Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability, age, status as a protected veteran or any other group status protected by law. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.

"At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company." - TVN Reddy