Manager, Program Manager, Seller Support

The Selling Partner Support team strives to make Amazon the best place for Selling Partners, Vendors and Brands owners to reach customers, driven by the experience and support we provide them in growing their businesses locally and globally. Within this group Language Experience, Localization and Insights (LELI) team plays a key role in supporting these customers by removing language barriers and bridge culture gaps with latest technologies. We set the tone for the global business by creating great content and communications across languages.

As a Manager, Program Manager, you will Lead developing the strategy and vision for the group, and you will develop and look after language experience roadmaps and features based on team strategy and vision. This role is inherently cross-functional you will work closely with engineering, design, operations, finance and executive teams to bring features to market, develop and grow business opportunities for Amazon. A successful candidate will be highly analytical, able to work extremely effectively in a matrix organization, and adept at synthesizing a variety of technologies and capabilities into high quality, simple products and applications that customers love.

Key Responsibilities:

• Lead the development of the consumer-focused program strategy and vision supported by internal and external analysis

• Responsible for defining user needs, identifying gaps, features enhancements and opportunities.

• Define creative, high quality, simple product roadmaps based on team strategy and vision

• Develop detailed, crisp business requirements and user stories that can be used to create product specifications and architecture for each product and application

• Manage prioritization and trade-offs among customer experience, performance and operational support load

• Create buy-in for the team vision both internally and with key external partners

• Work closely with engineering teams and program management to deliver products to production

• Drive launches including working with tech teams, operations, data scientists, machine learning scientist, executives, and other product management team members

• Proactively identify and resolve strategic issues that may impair the team's ability to meet strategic, financial, and technical goals.

BASIC QUALIFICATIONS

- 5+ years of working cross functionally with tech and non-tech teams experience

- 5+ years of team management experience

- 5+ years of cross functional project delivery experience

- 5+ years of program or project management experience

- Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

- Experience managing, analyzing and communicating results to senior leadership

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,500/year in our lowest geographic market up to $189,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

---