Manager, Quality Safety Regulatory Programs

The Opportunity

The Manager of Regulatory Programs for MGB Radiology Quality, Patient Safety, Equity & Experience (QPE) will lead departmental efforts to ensure regulatory compliance and readiness through the management of departmental policies, auditing, and tracer activities across all Radiology sites/locations.

MGB Radiology QPE will be responsible for setting central strategy and assure accountability for the following key programmatic elements:

1. Patient Safety: Root cause analysis, Radiology safety event review including synthesizing risk and priorities.

2. Quality Performance Management: Radiology quality metrics and benchmarks.

3. Quality Improvement (QI)/Process Improvement (PI): Process redesign.

4. Regulatory Compliance: Oversight of all Radiology regulatory processes.

5. Value: Promote high value, high quality care using workflow redesign, utilization management & decision support.

6. Patient Experience, Equity and Community Health: Foster a departmental quality culture oriented to the specific needs of patients and families with particular attention on how social determinants of health and structural racism impact patient outcomes within Radiology.

Responsibilities

• Partners with relevant MGB and site-specific leadership to ensure follow through with elements required by regulatory bodies (Joint Commission, ACR, etc)

• Keep abreast of safety reporting activities across MGB to target specific clinical compliance improvement

• Management of enterprise and site-specific policies, procedures and clinical guideline

• Partnering with MGB Clinical Compliance and hospital leadership to understand MGB and site-specific priorities and best practices, how they impact Radiology, and partnering to execute on those prioritie

• Works with MGB Radiology QPE leadership to oversee integration activities across the Enterprise

• Prepare agendas, meeting minutes and action items for various MGB Radiology QPE committees and meeting

• Oversees project teams with direct and indirect reports and influence

Qualifications

Qualifications

• Bachelor's degree with a minimum of 5 years of relevant experience

• Master's degree also preferred in health policy, public health, or other analytic field

• Knowledge of regulatory and compliance requirements for complex, multi-site Radiology departments spanning multiple states across New England

• Expertise in measuring clinical quality of care for use in quality improvement

• Demonstrated experience managing cross-functional teams and project

Skills and Abilities

• Demonstrated ability to formulate and execute strategy and deliver on objective

• Strong leadership and mentoring skill

• Proficient in exercising initiative, judgment, problem solving and decision making

• Exceptional communication skills, including strong verbal, written and interpersonal skill

• Ability to build and manage relationships in a highly complex and changing environment

• Skilled at facilitation and building consensus and navigating sensitive issue

• Skill in negotiation with stakeholders and other partie

• Demonstrated ability to handle stressful situations in a calm and professional manner

• Ability to influence the performance of teams without direct authority over the team

• Hybrid work arrangement, with flexibility to meet the demands of the position, including attending evening and early morning meeting

• Frequent local travel between MGB Radiology sites across New England

• Direct supervision of an anticipated team of

• Indirect leadership of multiple functional and technical teams and project team

Works within the confines of MGB Radiology QPE budget

EEO Statement

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.