Location: Columbia, Missouri

Shift: Monday - Friday, 8am - 5pm

Department: Revenue Cycle Training

Salary Range: $78,520 - $127,961/year - final salary based on experience

ABOUT THE JOB

MU Health Care is looking for an innovative Manager of Revenue Cycle Training who is passionate about leadership and excellence in service. The ideal candidate is a natural collaborator, adept at managing relationships and driving results through teamwork, while overseeing all revenue cycle training activities. You will be the driving force behind our training initiatives, developing and implementing comprehensive programs on software, policies, processes, and procedures. With a keen eye for detail and a proactive approach, you'll assess and respond to end-user and business requirements, ensuring our training programs are top-notch. If you're ready to lead with passion, promote service excellence, and make a significant impact, we want you on our team!

ABOUT MU HEALTH CARE
MU Health Care is a growing academic health system in mid-Missouri comprised of multiple hospitals — including the region's only Level 1 Trauma Center and region's only Children's Hospital — and over 50 specialty clinics located throughout the region.
As an MU Health Care employee, you'll be part of an exceptional team committed to our mission of saving and improving lives. Our core values of inclusion, respect, service, discovery, responsibility and excellence foster a collaborative work environment where you can grow your career.

Learn more about MU Health Care. Learn more about living in Columbia, MO.

EMPLOYEE BENEFITS

• Health, vision and dental insurance coverage starting day one
• Generous paid leave and paid time off, including nine holidays
• Multiple retirement options, including 100% matching up to 8% and full vesting in three years
• Tuition assistance for employees (75%) and immediate family members (50%)
• Discounts on cell phone plans, rental cars, gyms, hotels and more
• See a comprehensive list of benefits here .

JOB DUTIES
Achieve established performance targets by actively engaging disciplines and departments. Appropriately manage people, relationships, and processes in order to maximize results and engage internal/external stakeholders. Promote collaboration, teamwork, and champion service excellence. Interact with users and obtain feedback on training initiatives.
Develop and oversee training initiatives to meet the needs of revenue staff throughout the organization, including training on software, policies, processes, and procedures. Serve as a resource on revenue cycle training/education. Assess and analyze end user and business requirements.

Understand the application of new technologies, design training based on organizational and department goals and strategies, oversee the development and implementation of staff competency tests, and assist monitoring performance.

Assist staff in solving job-related procedural problems and direct the development of paper and electronic training materials to ensure accuracy and quality performance.

Develop strategies for long-range planning of educational needs addressing changes in reimbursement and environment in collaboration with internal and external organizations and departments.

Direct and monitor departmental operations and objectives to ensure effective and high-quality education and training is responsive to department needs. Identify areas for improvement and oversee quality improvement activities.

Interview, select, train, counsel, and evaluate all staff, and monitor trends to ensure sufficient staff to provide appropriate service levels to patients and the organization. Ensure compliance with policies, procedures, rules, and regulations (organizational, State, and Federal).

Prepare annual budget and monitor revenue/expenditures during the year. Achieve departmental and organizational goals within budget, ensure optimal outcomes for the department, develop and monitor workload standards/staff productivity, and utilize technology to streamline training.

Manage the development, coordination, and maintenance of daily staffing schedules to ensure the appropriate level of coverage and continuity of care.

Monitor and oversee time and attendance in alignment with MU Health Care policies and practices, ensuring accuracy of records and timely approval for payroll purposes.

May complete unit/department specific duties and expectations as outlined in department documents.

KNOWLEDGE, SKILLS, & ABILITIES
Knowledge of computerized billing systems, personal computers and related equipment.
Comprehensive knowledge of the revenue cycle processes and application, including registration, scheduling, billing, patient health information, financial counseling, and managed care.
High level of coaching and mentoring skills, project management and planning, and excellent verbal and written communication skills.Bachelor's degree in business, education, finance, healthcare or a related field, or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.

Five (5) years of revenue cycle related experience.

Three (3) years of experience developing and conducting training programs.

Preferred Qualifications
Master's degree in business administration, training, or related area.

Additional license/certification requirements as determined by the hiring department.

Physical Demands
The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. The employee may be required ambulate, remain in a stationary position and position self to reach and/or move objects above the shoulders and below the knees. The employee may be required to move objects up to 10 lbs.Equal Opportunity Employer

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law.