Manager, Sales Operations, Spectrum Enterprise

Are you ready to exceed client expectations for all pre- and post-sale activities? You can do that. Do you want to guide and improve sales operations and methodologies? As a Manager of Sales Operations at Spectrum Enterprise, you can do that.

Spectrum Enterprise provides modern enterprise technology solutions that meet the unique needs of some of the country's biggest brands. If you're looking to build your most successful career, support client growth and work alongside intelligent, driven professionals, you can do that. We're ready to go all in on your future and create an engaging environment.

Be part of the connection:

You guide a team that supports multiple channels with customized sales support models. You develop and implement strategies that ensure teams use tools and systems to complete contracts and sales orders while ensuring your teams adhere to business rules and policies. You interact with teams in person and digitally within an office environment.

How you can make a difference:

• Manage Sales Operations teams to provide high-quality fiber and complex coaxial sales support and order activities.
• Monitor and maintain quality control procedures.
• Improve efficiency, department performance and order flow by recommending policy improvements and establishing procedures.
• Achieve key team performance metrics by reviewing and analyzing team performance data.
• Identify, develop and implement action plans that positively impact sales, increase operational efficiency and ensure policy and process compliance.

What you bring to Spectrum Enterprise

Required qualifications:

• Experience: One year of legal or regulatory experience; Two years of advanced telephony or data industry experience; Four years of telecommunications or cable industry experience and business, financial, accounting or data analysis experience; Five years of operations management and project management experience in an operations environment; Five or more years of formal leadership experience and sales support or client service leadership experience; Five or more years of experience training a team; Five or more years of commercial B2B billing platform experience and CRM platform management experience.
• Education: Bachelor's degree in a related field or equivalent experience.
• Technical skills: Knowledge of legal, regulatory, accounting and audit functions; Proficient in Microsoft Office .
• Skills: Analytical and English communication skills.
• Abilities: Ability to identify complex order errors and system defects, conduct triage and resolve issues

What you can enjoy every day:

• Embracing diversity: A culture of excellence that celebrates diversity, innovative thinking and dedication to exceeding client expectations.
• Learning culture: Company support in obtaining technical certifications.
• Dynamic growth: Paid training and clearly defined paths to advance within the company.
• Total rewards: Comprehensive benefits that encourage a work-life balance.

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SOP535 2024-40073 2024

Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

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