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Reporting organisationally to the Head of Guest Operations, the Manager, Strategic Projects, will be a key member of the FIFA26 Operational Services team, and work in close collaboration with the FIFA Zurich Project team and other key individuals responsible for delivering guest operations efforts for the FIFA World Cup 2026 that for the first time ever, is hosting 48 teams and 1,200+ players across 3 countries and 16 venues. This role will be responsible for coordinating and maintaining a strategic overview of guest operations across the FIFA World Cup 2026. Further, this role will oversee the implementation strategy, tools, and operational plans for seamless provision of integrated event services (e.g., travel, transport, accommodation, hospitality) to FIFA guest groups.

THE POSITION
The main responsibilities and oversights of the Manager, Strategic Projects, for the FIFA World Cup 26™ include:

• Setting up working groups for a fully integrated guest experience development process ensuring consistent quality levels and seamless provision of all guest related services putting the VIP/VVIP's needs in the center of attention
• Identifying key principles and establishing of scalable event concepts built around the VIP/VVIP lounges at stadiums and VIP hotels including FIFA Club, as well as other side events.
• Preparing the necessary RFPs for vendors required for the delivery of the various events
• Ensuring the timely execution of the contractual obligation of the vendors
• Defining processes, parameters, KPIs, service levels and requirements in relation to concepts, timelines, policies, responsibilities, and operational workflows
• Lead Site Operations Plan (SOP) development for all V/VIP sites with a particular emphasis on special events
• Creating visual identity and creative branding concepts enhancing a customized, memorable, and unique look & feel
• Developing and coordinating holistic hospitality concepts combining decoration with an innovative and high-quality food & beverage concept
• Performing research, analysis, benchmarking, and consultations to establish Guest Experience and Hospitality production plans consistent throughout the tournament
• Developing and delivering training to Guest Experience and Hospitality service staff involved in the respective event
• Negotiating with venue owners (e.g., restaurant, hotel) and contract management
• Defining the project plan and timelines, keeping the project within the defined objectives, ensuring
• Drafting accurate and timely progress reports for the line manager
• Attending site visits and inspections
• Responsible for a successful transfer of knowledge and debriefing within the own area by following the set organizational guidelines.

YOUR PROFILE
• Bachelor's degree in a relevant field (business administration, mmanagement, leadership, entrepreneurship)
• Postgraduate Education focusing on International Organizations or Sport Management preferred, but not required
• Willingness to work outside core working hours (online workshops accommodating different time zones)
• Willingness to travel

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