Manager, System Call Center External, (FT) 7p-7a, Johnson City, TN
Johnson City, Tennessee
Employer: Consumer Call Center
Industry: Leadership
Salary: Competitive
Job type: Full-Time
Manager, System Call Center External, (FT) 7p-7a, Johnson City, TN
Job ID: 004GJ0
BALLAD CORPORATE
Leadership - Consumer Call Center
Full-time (scheduled 72 hrs or more per pay period) - Night
Job Description
SCOPE OF POSITION
The Manager of the System Call Center - External is responsible for customer contacts and calls entering Bristol Regional Medical Center, Holston Valley Medical Center, Franklin Woods Community Hospital, Woodridge Hospital, and Johnson City Medical Center. This individual serves as a service representative for his/her departments with a focus on customer-to-patient calls, general inquiries and requests. Participates in development and maintenance of policy and procedures and is accountable for compliance with all pertinent JCAHO Standards along with local, state, and federal regulations.
Management responsibility includes system, process, materials, fiscal, and human resources.
Duties include:
Requirements
No additional requirements from any stated in the above description.
Job ID: 004GJ0
BALLAD CORPORATE
Leadership - Consumer Call Center
Full-time (scheduled 72 hrs or more per pay period) - Night
Job Description
SCOPE OF POSITION
The Manager of the System Call Center - External is responsible for customer contacts and calls entering Bristol Regional Medical Center, Holston Valley Medical Center, Franklin Woods Community Hospital, Woodridge Hospital, and Johnson City Medical Center. This individual serves as a service representative for his/her departments with a focus on customer-to-patient calls, general inquiries and requests. Participates in development and maintenance of policy and procedures and is accountable for compliance with all pertinent JCAHO Standards along with local, state, and federal regulations.
Management responsibility includes system, process, materials, fiscal, and human resources.
Duties include:
- Comprehensive operational responsibility with emphasis on patient and team member satisfaction and retention.
- Manages the daily operations of system-wide hospitals and medical center-based call centers. Including personnel management, performance improvement, risk management, follow-up on patient complaints and compliments, and helps assure that short-term problems are satisfactorily handled. Maintains positive customer relations as well as ensures the departments provide excellent customer service.
- Interviews and hires staff for areas and implements strategies to retain staff. Supporting, counseling, and empowering the team members are key functions to the manager position.
- Provides leadership and guidance to assure that team members practice within established Ballad Health standards.
- Demonstrates knowledge of scope of role responsibility and/or licensure for all team members in area of responsibility.
- Evaluates and facilitates team member staffing resources to provide optimum patient care based on patient's/facility's needs.
- The Manager supports and promotes the policies and philosophies of Ballad Health in all daily activities. As part of the well-coordinated team, the Manager collaborates with the medical staff, administration, and other support departments to achieve the patient and family-care objectives.
- Serves as a liaison between the call centers and facility leadership to ensure facility specific information is maintained.
The Manager of the System Call Center - External represents the department on various committees that affect their area including Safety Coordinators and Emergency Preparedness. Additionally, the manager attends other meetings as requested by personnel or management.
REPORTING RELATIONSHIP
See table of organization
EDUCATION AND EXPERIENCE
A bachelor's degree in a science, health related or business field preferred. Must have excellent communications, marketing, and customer service skills.
3-5 years of progressive management experience, with a focus in call/contact center work experience needed with contact center management experience preferred.
Knowledge of:
• Computer software applications and databases, experience with a CRM platform
• HIPAA laws and regulations
• The operations of a call/contact center, healthcare preferred
Requirements
No additional requirements from any stated in the above description.
Created: 2024-08-22
Reference: MSHA004GJ0
Country: United States
State: Tennessee
City: Johnson City
ZIP: 37614
Similar jobs:
-
LEAD SALES ASSOCIATE-PT in ASHLAND CITY, TN S00333
Dollar General in Ashland City, Tennessee -
ASST STORE MGR in UNION CITY, TN S01311
Dollar General in Union City, Tennessee -
LEAD SALES ASSOCIATE-PT in ASHLAND CITY, TN S17134
Dollar General in Ashland City, Tennessee -
LEAD SALES ASSOCIATE-PT in IRON CITY, TN S19912
Dollar General in Iron City, Tennessee -
ASST STORE MGR in ASHLAND CITY, TN S25429
Dollar General in Ashland City, Tennessee -
RN (FT) 7a-7p Medical, Surgical, Neuro ICU - Johnson City, TN
ICU 2700 2800 2900 in Johnson City, Tennessee -
RN (FT) 7a-7p PCU/ICU - Johnson City, TN *SIGN ON BONUS*
ICU PCU 3rd Floor in Johnson City, Tennessee -
CNA/Nursing Assistant (FT) 7a-7p Trauma Med/Surg - Johnson City, TN
MS 6200 6300 in Johnson City, Tennessee -
LEAD SALES ASSOCIATE-FT in JOHNSON CITY, TN S00106
Dollar General in Johnson City, Tennessee -
RN (FT) 7a-7p PCU/ICU - Johnson City, TN
PCU 2100 in Johnson City, Tennessee -
Lab Technical Specialist *SIGN ON BONUS* (FT) Johnson City, TN
Clinical Laboratory in Johnson City, Tennessee -
RN (PRN) 7p-7a ED Observation - Johnson City, TN
OBS 4500 in Johnson City, Tennessee -
Restaurant Manager - Johnson City, TN - MAE
Panda Restaurant Group, Inc. in Johnson City, Tennessee -
Crew Team Member (Jamestown, TN) (Onieda, TN) (Whitley City, KY)
McDonald's in Oneida, Tennessee💸 $12 per hour -
LEAD SALES ASSOCIATE-PT in SPRING CITY, TN S00331
Dollar General in Spring City, Tennessee -
Teachers Assistant (FT) 8a-5p--Center for Early Learning--Johnson City, TN
Day Care Hospitots in Johnson City, Tennessee -
Bojangles Assistant General Manager - Johnson City, TN - 936
Bojangles' Restaurants, Inc in Piney Flats, Tennessee -
SALES ASSOCIATE in BLUFF CITY, TN S11276
Dollar General in Bluff City, Tennessee -
SBIRT-Community Health Navigator (FT) BHCORP--Johnson City, TN
Behavioral Health Service Line in Johnson City, Tennessee -
RN - System Clinical Educator (FT) 8a-5p, Clinical Education - Johnson City, TN
Clinical Education in Johnson City, Tennessee