Manager, Ticket Sales

Job Title: Manager of Ticket Sales

Department: Ticket Sales

Reporting: VP, Sales & Corporate

Job Summary

The Manager of Ticket Sales, under the direction of the VP of Sales & Corporate, will serve as a selling manager and be directly responsible for managing the day-to-day operations of the ticket department.

The Manager of Ticket Sales responsibilities include generating revenues for the team through all ticketing products (full season plans, partial plans, group sales) while at the same time actively assisting the Ticket Sales Team in achieving their established goals in accordance with existing revenue budgets. Furthermore, the Manager of Ticket Sales is responsible for creating innovative ideas and programs to increase ticket sales across product categories while implementing best sales practices across the AHL, etc.

Tasks and Responsibilities:

• Lead by example each day selling Roadrunners (AHL) ticket products via phone, e-mail & meetings.
• Lead the sales business plan with key group ticket and season ticket initiatives including theme nights & events, large scale programs, special offers and fan experience packages.
• Oversee all sales processes including planning campaigns, sales timeline/calendar, retention events, along with continued training and on-boarding the ticketing team.
• Maintain and develop relationships with important clients.
• Manage key business partnerships with third party vendors & technology partners.
• Assist with recruiting, interviewing, hiring, and training direct reports.
• Manage expense budgets related to direct reports.
• Manage timesheets and schedules for all direct reports.
• Attend networking events with primary focus on season tickets, partial plan packages, group, and single game tickets.
• Manage daily, scheduled growth and training sessions (i.e., Power Hours and Daily Briefings) with ticket sales staff.
• Support the established Missions, Visions & Values of the organization.
• Establish strong relationships which will provide repeat business and excellent customer service.
• Assist with the development of sales related collateral materials.
• Measure productivity and results by preparing weekly sales reports.
• Enhance the sales presentation and in-arena appointment presentation skills of staff through coaching and supervision.
• Assist sales staff with closing techniques/skills and account management to ensure optimal results.
• Assist with establishing goals and incentive programs for direct reports.
• Conduct sales meetings with direct reports to review activity and goals plus communicate updates on pending projects and events.
• Review and communicate market analysis to determine customer needs and product interest throughout the sales campaign for AHL team.
• Responsible for assisting with handling of customer problems and/or complaints as they relate to sales.
• Assist with representing the organization at local business and group associations meetings to promote the team and related products.
• Assist in the development of an effective email, call and direct mail strategy.
• Manage up whenever an opportunity presents itself.
• Meet or exceed assigned personal sales goals across all products.
• Assist sales team in achieving sales goals across all products.
• Serve as lead game-night sales representative at Arena.
• Other duties as assigned by Executive staff.

Required Knowledge/Skills/Job Qualifications:
Knowledge, Skill and Ability:

• Self-motivated team player with a proven ability to work with aggressive individual and team sales goals.
• Highly motivated with a desire to be successful as a salesperson.
• Exhibits a lead by example overall ticket sales philosophy.
• Ability to manage multiple relationships well and to multi-task in high pressure settings.
• Possess natural leadership qualities and understanding of sales strategy.
• Excellent oral, written and presentation skills.
• Effective time management skills and willingness to work nights, weekends and holidays as required.
• Natural aggressive and positive approach, solutions-oriented; problem solving mentality a must.
• Creative, detail-oriented, possess a strong work ethic and have a burning desire to succeed.

Education and Formal Training:

• Bachelor's Degree required with sports management/marketing or related field preferred.
• Proficient in Microsoft Word, Excel and Power Point.
• Previous experience with KORE, Salesforce, Archtics

Experience:

• Proven ticket sales professional with minimum business/business sales experience of 3 years plus minimum 1 year of managerial experience.

Material and Equipment Used:

• Knowledge of Ticketmaster along with both Archtics and Host software a plus.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Job Questions:

1. What are your salary expectations?

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