Manager Training Delivery

Location:
Plano, TX, US, 75024

Brand: Altice USA

Requisition #: 6297

Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve.

Job Summary

The Training Delivery Manager role leads, coaches, and develops trainers across the Altice and the Optimum brand. This role is responsible for managing training day-to-day delivery operations, administering the established trainer certification process, and ensuring frontline employee engagement in training. This role reports to the Director of Training Delivery.

Responsibilities

• Manage a team of trainers focused on high-quality instructor capability to accelerate learner retention that drives on-the-job performance metrics.
• Evaluate facilitators' performance during training sessions and remedy any gaps present.
• Oversee the quality of training sessions, ensuring they meet organizational standards and learner needs.
• Facilitate discussions with instructors to drive improvements in meeting participant performance metrics.
• Assess trainer skills and recommend development opportunities to ensure continuous improvement and high-quality instruction.
• Analyze and optimize trainer utilization to ensure effective use of resources and maximize training impact.
• Provide regular summary reports to management, outlining the impact of training on employee skills, performance metrics, and corporate goals.
• Collaborate with department managers and training program managers to plan and coordinate training schedules and content delivery.
• Collaborate with technology teams to utilize tools and platforms that enhance training delivery and continuous improvement.
• Work closely with instructional design teams to ensure training materials are effective and up-to-date.
• Develop and implement processes to ensure trainers and participants have all necessary tools and materials for successful learning experiences.
• Initiate and lead meetings with business leaders to drive utilization in classes and ensure alignment with organizational goals.
• Implement and maintain a trainer certification program to ensure foundational skills are met and evaluated regularly.
• Schedule sessions with external provider trainer delivery to ensure continuous quality and improvement.
• Stay informed on industry best practices and incorporate them into the training program as appropriate.

Qualifications

• Minimum 5+ years in Learning & Development, focused on adult learning. (required)
• 3+ years of people management experience. (preferred)
• Strong collaboration, communication, influence, and consulting skills. 
• Exceptional leadership and managerial skills with strong interpersonal and communication abilities, professional demeanor, and confidence.
• Experience designing, developing, and delivering impactful learning experiences across multiple modalities that build essential capabilities for frontline employees. 
• Knowledge of adult learning principles, learning best practices, learning technology, and innovation. 
• Knowledge of various training and teaching methods.
• Excellent time-management and organizational skills with the ability to be flexible with company initiatives.
• Proficient in Microsoft Office.

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

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