Description

There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we're growing - in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?



At United, we offer more than jobs, we build careers. Our HR team is passionate about growing our diverse, inclusive, and equitable workplace where everyone can thrive. We empower our team members to pursue unique career paths, promote a culture where all employees feel included and empowered to a make a measurable difference in our success, and value the achievements and advancement of our diverse workforce. Join our team and chart your own uniquely United career journey!



Key Responsibilities:

The Manager - Training Deployment role is responsible for the overall strategy and coordination of training delivery for Airport Operations employees for the system hubs as well as regional metro, line stations, and regional international operations. They supervise training delivery for Airport Operations, Cargo employees, and leaders for each hub; up to 50 metro/line stations in addition to vendor service providers. This leader develops and executes strategies to ensure training programs are timely and high quality as well as directing analysis for training validation and return on investment requirements. This role manages a team of training instructors who implement worldwide training. The leader supports leadership in the stations and region with initial, recurrent and ad-hoc training experiences as needed.

• Drives learning capabilities to improve resources, increase speed to proficiency, and reduce costs. Implements strategies to ensure training programs are timely, of high quality, and is within the station's training budget. Maintains training schedule for assigned locations and works with the workforce organization to deliver training while ensuring budget compliance. Provides oversight to ensure effectiveness, consistency and compliance with training requirements.
• Leads a team of training instructors to support the delivery of all airport operations curricula. Identifies training needs and delivers frontline and leadership training programs. Ability to collaborate, evaluate and create training solutions to station specific problems.
• Partners with all other operational organizations in the hub; metro/line stations in addition to vendor service providers to ensure a common set of standards for work. Acts as a resource to the hub to implement training programs and escalate issues to a system level for resolution.
• Collaborates with on-site training coordinator and handles the support of shared training services, distribution of materials, facility and equipment management, enrollment and training tracking support within the Learning Network.
• Evaluates vendor performance in the training area and leads project timelines, vendor transitions, budgets and compliance in the specific geographic region and hub.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table.

Qualifications

What's needed to succeed (Minimum Qualifications):

• Degree in Education or comparable work experience
• 4+ years of related experience, including at least 1 year leading an operational or staff planning team and at least 2 years of operational experience
• Existing instruction/facilitation skills
• Knowledge of adult learning principles
• Demonstrated experience working in a fast-paced, highly team-oriented environment
• Strong communication and ability to build relationships with all levels of personnel
• Strategic and forward-thinking
• Intermediate to advanced computer skills in Word, Excel, Outlook, and databases
• Excellent time management, follow-through and organizational skills
• Ability to handle multiple priorities with a high degree of accuracy and ability to delegate work as needed Exceptional verbal and written communication skills with a strong emphasis on customer service orientation
• Ability to build solid relationships and work in a team environment.
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is a crucial function of the position

What will help you propel from the pack (Preferred Qualifications):

• Bachelor's degree or equivalent experience
• 2+ years in education or adult training field

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.