Department: Hospice Joint Venture SVH
Exempt: Yes
Schedule: DAYS - VARIABLE
Position Type: Full Time 0.6 FTE or More
FTE: 1.000000
Base Wage: $ 28.36 to $ 42.54

Location: Hospice of the Northwest

The information described in this job description has been designed to indicate the general nature of the work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Other information:

Job Summary
MISSION: Compassion and dignity every moment of life. VISION: Nationally recognized hospice and palliative care team providing high quality support and comfort, honoring each individual's life journey. This position is responsible for planning, organizing and managing all volunteer programs associated with HNW's services and departments. Manage volunteer services for effective utilization of volunteer resources and achievement of the department's objective within the framework of the organization's goals and mission statement. This position recruits, trains, retains, supervises and supports Hospice volunteers in patient care and non-patient care settings. Ensures compliance with applicable Medicare Conditions of Participation and all other rules and regulations. Responsible for developing volunteer activities that include new services. Recognizes that volunteer services support the HNW Foundation through community engagement and donor development.

Essential Functions
Develop goals and objectives for the Volunteer department. Recruiting, screening and retaining volunteers to meet the needs of patients/families and the hospice program. Educating volunteers to meet hospice regulatory requirements and all applicable accreditation standards. Identifying and responding to patient/family volunteer needs by matching volunteers with skills needed. Effective advocacy for the utilization and integration of volunteers into the interdisciplinary team and liaise between team members and volunteers as needed to affect optimal volunteer services for patients and families. Uses and maximizes capabilities of the EMR for Volunteer Services. Oversee appropriate individualized volunteer plans of care and visit frequency orders in EMR. Ongoing supervision and competency evaluation of volunteers to meet hospice regulatory requirements and all applicable accreditation standards. Administers counseling and corrective action as necessary. Ensuring accurate documentation of volunteer visits and volunteer hours. Ongoing retention of volunteers through recognition, education and support. Developing volunteer program evaluation strategies to insure quality services. Contract management, recruitment, retention, recognition, vision for complementary therapy program. Supporting community education through volunteer presentations or other activities in the community. Documenting cost savings achieved through the use of volunteers. Maintains a volunteer staff sufficient to provide administrative or direct patient care in an amount that, at a minimum, equals 5 percent of the total patient care hours of all paid hospice employees and contract staff. Recording the expansion of care and services achieved through the use of volunteers. Identifies opportunities for additional, reduced and/or improved volunteer services to address patient and family needs. Recommends and develops ongoing volunteer utilization. Reports to staff on volunteer activities as needed. Maintains volunteer personnel records (per CHAP, CMS, HNW and SRH requirements) in a timely manner. Updates and purges files on regular basis. Assembles and updates all department manuals as required. Actively participates in and attends HNW management meetings as required. Participates in professional associations relating to volunteer management. Attends professional development workshops. Propose/maintain budget for volunteer program, for both HNW and HNW Foundation support. Promotes the mission/vision of the HNW Foundation in all communications with volunteers and the communities hospice serves. Stay up to date with developments at NHPCO, NCHPP. Establishes and maintains positive relationships with the communities served by HNW. Manages Resource Center. Performs other duties as assigned.

Education
Bachelor degree in Human Services, Behavioral Sciences, Social Sciences, Management or a related field. Master's degree preferred.

Experience/Training
Minimum five (5) year's successful work experience as a Volunteer Coordinator, Supervisor, or Manager required, at least three (3) years of which should have been at the management level. Graduate degree may be substituted for work experience. Prior experience creating and implementing a volunteer program and volunteer training highly preferred.

License/Certifications
Current Washington State Driver's License and proof of automobile liability insurance required. Certified Administrator of Volunteer Services (CAVS) preferred.

Other Skills
Demonstrated ability to encourage volunteers. Ability to educate and recruit within the community. Ability to establish strong relationships within the community in order to recruit volunteers and promote HNW services. Demonstrated ability to work autonomously, stay organized while remaining flexible and cooperative in performing job responsibilities. Familiarity with and skills in the area of general business practices such as budgeting, marketing and planning. Skills in developing the capabilities of others. Ability to run successful meetings. A demonstrated interest and experience as a volunteer. Works efficiently, always striving toward improved processes that save time and energy while maintaining safety and compassion. Minimizes waste/good steward of limited resources.

Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for long periods of time; when working in office. Repetitive tasks such as typing, sitting, answering phones, and interacting with computers and computer systems most of the day is a function of the position. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus. This position requires working in an indoor, environmentally controlled environment when in the office.Skagit Regional Health offers a comprehensive benefit package including medical, dental, vision, 457b/401a (retirement), long term disability, and paid time off to all employees holding an FTE of 20 or more hours per week. Eligible employees also receive sick time pay.