Manufacturing Manager, Return Merchandise Authorization (RMA) (Fremont, CA)

Elma Electronic Inc. is a global leader and industry innovator in advanced embedded computing solutions. Our products and integrated platforms are based on a set of modular building blocks such as, precision hardware components, rotary switches, and embedded computing boards.

As a global organization, we stay close to our customers and partners worldwide with sales, design, and manufacturing facilities across three continents.

Your Solution Partner.
We have an excellent opportunity for a Return Merchandise Authorization (RMA) Manager to join our team in Fremont, CA. Our ideal candidate will be responsible for coordinating customer service RMA area cases, manage material receipt and work orders, and oversee repair schedules. Your role involves supervising personnel, implementing efficient procedures, and collaborating with other departments to ensure smooth operations. Strong leadership skills, electronics knowledge, and experience in aftermarket or repair are essential for success in this unique service-oriented manufacturing role.

Responsibilities:

• Coordinate customer service RMA area cases, including warranty, upgrade, diagnostic, verification, and repair processes.
• Manage material receipt and set up work orders for product processing.
• Collaborate with Purchasing and Shop departments for material coordination.
• Provide RMA status updates to the Sales team.
• Plan and execute repair schedules based on need dates, resource availability, and material supply.
• Supervise and develop personnel for efficient area operation.
• Identify and address resource constraints (equipment, labor) in repair stations.
• Implement procedures to maximize efficiency, production goals, quality, and cost objectives.
• Interface with other support departments as needed.

Requirements:

• Receive assignments and establish goals to meet objectives.
• Provide guidance to direct reports in accordance with established policies.
• Interact with customers to provide product status and review conditions.
• Proven management and leadership skills.
• Ability to read and interpret manufacturing drawings.
• Strong knowledge of electronics assemblies and integration.
• Estimate assembly timings.
• Excellent interpersonal and communication skills.
• Experience with Root Cause and Corrective Action (RCCA) analysis.
• Familiarity with ERP systems (e.g., ROI - manage 2000) and MS Office.
• Aftermarket, MRO, and/or repair experience.
• Conflict management skills.

Preferred Education/Certifications:

• Graduate degree in mechanical or electrical engineering OR minimum 5-7 years of relevant experience.

Elma offers a competitive salary commensurate with experience and benefits package.

Elma Electronic Inc. is proud of our diversity and equal employment opportunity practices. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
This is a management position
This is a full time position