This is a remote role and can be done from most US states.

Join the Mass General Brigham Health Plan team and bring your unique talents to our diverse community and challenge the health care industry status quo to help all people lead healthier lives. Our perks include a competitive benefits package, access to world-class doctors, and more.

Reporting directly to the Director of Marketing and working closely with other members of the marketing, sales and other internal teams, the Traffic Manager is responsible for overseeing the flow of work and communication within our organization, ensuring that projects are completed on time and within budget. The ideal candidate will have excellent time management skills, a strong attention to detail, and the ability to effectively prioritize tasks.

If you are a proactive and detail-oriented individual with a passion for traffic and project management, we would love to hear from you. Please submit your resume and cover letter for consideration.

 

ESSENTIAL FUNCTIONS

• Manage the flow of work and communication among various departments, serving as point person with various departments and staff

• Analyze project needs and aid in discovery work to define and refine project scope

• Help define business requirements, goals and objectives, and ensure that roles are assigned for project

• Secure commitment from key stakeholders for project participation

• Create and maintain project schedules, ensuring that deadlines are met

• Make assignments to appropriate staff in collaboration with our business model and leadership

• Coordinates project intake, leads daily triage meetings and sets up schedules across the various working team

• Simultaneous execution of multiple marketing projects per month by developing project intake request forms, workflows, timeline schedules, reviews and approvals, etc.

• Coordinate with team members to ensure timely delivery and high-quality output across all projects, engaging account managers and leadership as needed to identify, address, and resolve barriers.

• Track project progress and provide regular updates to stakeholder

• Monitors project tasks and adherence to processes to ensure timely and accurate delivery of quality products and services.

• Provides accurate, timely, and comprehensive written and verbal communication for Marketing/Account managers and leadership.

• Identify and address any potential issues or delays in the project timeline

• Runs marketing-wide daily status/production meetings, capturing and communicating key updates across the department and in our workflow tool

• Collaborate with team members to resolve any barriers or issues that may arise

• Provide support and guidance to team members as needed

• Monitor and analyze specific project performance to identify areas for improvement, leveraging work tool dashboards and other reporting

• Track resource management, provide capacity, and identify production bottleneck

• Provides management with insights into team capacity and performance, leveraging team project management tool

• Stay up to date on industry trends and best practices in traffic and management tools and practice

• Uses experience and observations gained in the role to partner with and inform the Marketing Process Manager to recommend areas of focus and improvement in either our process, process documentation, or workflow tool

• Persist in accomplishing objectives to consistently achieve results despite any obstacles and setbacks that arise

• Manages special projects as assigned.

Qualifications

Qualifications:

Required:

• Bachelor's Degree or the equivalent combination of training and at least 5 years of related experience managing creative workflow and project management.

• 3-5 years proven experience in project management and trafficking.

• Experience with Workfront or other industry standard project management tool

• Strong organizational and time management skill

• Ability to multitask and prioritize tasks effectively

• Knowledge of project management tools and software

• Ability to work well under pressure and meet tight deadline

• Experience managing marketing deliverables either in-house or at an advertising agency.

Preferred/Desired:

• Healthcare or Medicare Advantage experience is preferred

SKILLS/COMPETENCIES

• Strong problem-solving skill

• Proactive and assertive approach

• Attention to detail

• Exceptional client relationship skill

• Exceptional verbal and communication skill

• The ideal candidate is process and detail-oriented to ensure all relevant control processes are adhered to

• Exceptional written and verbal communication skill

• Outstanding interpersonal, organizational and follow-up skill

• Ability to assess and triage project requests to ensure the team is working towards department KPI

• Proficient in MS Office (Word, Excel, and PowerPoint)

• Ability to multi-task in a fast-paced environment while functioning as a member of a highly collaborative team

• Flexibility and ability to work both independently and in close collaboration with multiple stakeholder

• Demonstrated success working in team environment

• Respect the talent and unique contribution of every individual, culture, and ethnic group and treat all people in a fair and equitable manner

• Exercises self-awareness; monitors impact on others; is receptive to and seeks out feedback; uses self-discipline to adjust to feedback.

• Accountable for delivering high-quality work.

• Demonstrate Mass General Brigham Health Plan's core brand principles of always listening, challenging conventions, and providing value.

• Bring fresh ideas forward by listening to and working with employees and the people we serve.

• Strong aptitude for technology-based solutions.

• Ability to inject energy, when and where it's needed.

• Respect the talent and unique contribution of every individual and treat all people fairly and equitably.

• Exercise self-awareness; monitor impact on others; be receptive to and seek out feedback; use self-discipline to adjust to feedback.

• Be accountable for delivering high-quality work. Act with a clear sense of ownership.

• Bring fresh ideas forward by actively listening to and working with employees and the people we serve.

EEO Statement

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.