Mason Student Services Center, Triage Assistant
Virginia, Virginia
Employer: Virginia Jobs
Industry: Division of Enrollment Management
Salary: $18 per hour
Job type: Full-Time
Department: Division of Enrollment Management
Classification: GMU Worker
Job Category:Part-Time / Hourly Wage
Job Type:Part-Time/20-25 hours per week
Location: Arlington, VA
Workplace Type:Hybrid Eligible
Salary:$18/hour
Criminal Background Check:Yes
About the Department:
The Mason Student Services Center (MSSC) is the first stop and the central resource for information and solutions related to registration, enrollment, financial aid, billing, academic records and other student support services.
About the Position:
TheMason Student Services Center is seeking a part-time Triage Assistant based at Mason Square in Arlington, VA. Triage Assistants provide essential information, aid in navigation of online resources, and answer questions for perspective and continuing students, their families, and the university community in one or more of the areas served by the Mason Student Services Center including Admissions, Financial Aid, Student Accounts, and the Office of the University Registrar. The primary function of this position is to operate in the spirit of advocacy on behalf of the student. The primary goal of the Triage Assistant is to remove barriers to student success by helping the student manage business-related University processes. The Triage Assistant must effectively address student concerns and requests, while proactively anticipating additional issues. A successful Triage Assistant is a motivated individual who loves research, problem solving, and most importantly, helping students and their families reach their educational goals.
This is a part-time, non-student wage position primarily based on the Arlington, VA campus. Periodic remote work may be available. Working hours are 20 -25 per week, with a pay rate of $18 per hour.
Responsibilities:
For full consideration, applicants must apply for Mason Student Services Center, Triage Assistant at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a Cover Letter/Letter of Intent with Resume for review.
Posting Open Date:September 20, 2024
For Full Consideration, Apply by:October 4, 2024
Open Until Filled:Yes
Classification: GMU Worker
Job Category:Part-Time / Hourly Wage
Job Type:Part-Time/20-25 hours per week
Location: Arlington, VA
Workplace Type:Hybrid Eligible
Salary:$18/hour
Criminal Background Check:Yes
About the Department:
The Mason Student Services Center (MSSC) is the first stop and the central resource for information and solutions related to registration, enrollment, financial aid, billing, academic records and other student support services.
About the Position:
TheMason Student Services Center is seeking a part-time Triage Assistant based at Mason Square in Arlington, VA. Triage Assistants provide essential information, aid in navigation of online resources, and answer questions for perspective and continuing students, their families, and the university community in one or more of the areas served by the Mason Student Services Center including Admissions, Financial Aid, Student Accounts, and the Office of the University Registrar. The primary function of this position is to operate in the spirit of advocacy on behalf of the student. The primary goal of the Triage Assistant is to remove barriers to student success by helping the student manage business-related University processes. The Triage Assistant must effectively address student concerns and requests, while proactively anticipating additional issues. A successful Triage Assistant is a motivated individual who loves research, problem solving, and most importantly, helping students and their families reach their educational goals.
This is a part-time, non-student wage position primarily based on the Arlington, VA campus. Periodic remote work may be available. Working hours are 20 -25 per week, with a pay rate of $18 per hour.
Responsibilities:
- Assists and provide excellent customer service to customers in a front-facing environment;
- Analyzes information received from customers and evaluate results to choose the best outcome and solve problems;
- Understands and effectively communicate university and other applicable policies and procedures to students and their families;
- Understands and follow proper escalation and referral processes to home offices;
- Provides first-level technical support to customers;
- Utilizes a case management system (Salesforce) to troubleshoot, analyze and track customer inquires;
- Handles complaints and resolve conflicts while maintaining a professional manner;
- Refers unsolved customer inquiries to the designated departments or areas for further investigation; and
- Performs duties in a fast-paced, high-volume environment.
- Possess a positive, proactive attitude;
- Possess strong communication skills;
- Works well under pressure;
- Works cooperatively within a fast-paced, team-oriented environment;
- Strong attention to detail;
- Possesses the ability to multi-task;
- Possesses the ability to work independently;
- Possesses the adaptability to change; and
- Microsoft Office experience.
- Higher education experience; and
- Previous customer service experience.
For full consideration, applicants must apply for Mason Student Services Center, Triage Assistant at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a Cover Letter/Letter of Intent with Resume for review.
Posting Open Date:September 20, 2024
For Full Consideration, Apply by:October 4, 2024
Open Until Filled:Yes
Created: 2024-09-23
Reference: 10001740_O1bJPmrDNXG7
Country: United States
State: Virginia
City: Virginia
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Mason Student Services Center, Triage Assistant
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