Job Description

National General is seeking a Material Damage (Auto) Telephone Claims Adjuster. This person must reside in the following time zone(s): Eastern Standard Time, or Central Standard Time.

Job Summary:

Responsible for investigating and confirming the facts of loss for basic automobile accidents. Applies analytical thinking to determine coverage, liability, damages and otherwise adjusts and negotiates claims within limit of authority.

Key Responsibilities:

• Handles investigation regarding most aspects of auto claims (coverage, liability and damages) with the exercise of limited discretion (limited independence)
• Applies basic understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
• Determines subrogation or fraud potential and how to handle
• Identifies customer needs and works to meet those needs using appropriate customer service skills
• Recognizes and identifies body parts of a vehicle and understands other potential property damage
• For claims involving injuries (if handled), learns how to review, evaluate, and negotiate basic injury claims

Preferred Qualifications:

Education and Experience

• Bachelor's degree preferred or equivalent experience
• 0-2 years of related experience

Certificates, Licenses, Registrations

• Ability to obtain and maintain adjuster licenses as required

Functional Skills

• Customer service orientation
• Effective verbal and written communication skills
• Time management skills from a global case management and pending perspective (vs. transactional)
• Problem solving and analytical skills; ability to detect differences and issue recognition from multiple sources
• Proficient in Word and Outlook

#LI-KM1

Pay Transparency

National General prides itself on offering our employees a robust Total Rewards package which includes base salary. The base range offered for the role is: $43,500 - $85,000 and may vary based on internal equity, and job-related skills, knowledge and experience; among other factors. Other financial components may be added as part of the competitive compensation package, in addition to a full range of benefits, dependent on the level and position offered.

National General Holdings Corp. is an Equal Opportunity (EO) employer - Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas.

In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.