MAX - Desktop Support Technician - 2488473

*Onsite Contract-to-Hire Opportunity*

Lighthouse Technology Services is partnering with our client to fill their Desktop Support Technician / Hardware Transition Specialist position! This is a 6 month contract-to-hire opportunity and will be hybrid (onsite 3 days) in Charlotte, North Carolina. This role will be a W2 employee of Lighthouse Technology Services.

Position Overview:

This person will be responsible for coordinating and facilitating the setup and delivery of workstations for new hires and the organization workstation refresh schedule. They are charged with surveying, ordering, receiving, configuring, and delivering workstations to support the computing needs of internal users. This person will work as a member of the Hardware Transition team and is charged to understand the goals/objectives of that team.

What You'll Be Doing:

•Provide analysis and assist end users to match computing needs to approved hardware options.

•Distribute quarterly survey process for lease life cycle candidates.

•Coordinate vendor bulk orders, and maintain inventories for refresh cycles.

•Maintain End User lifecycle processes, procedures, and documentation.

•Order, receive, setup, and distribute user workstations for new hires and in alignment with the approved workstation refresh life cycle.

•Coordinate and track vendor orders and keep management and customers informed of order status.

•Perform warranty and non-warranty hardware repairs as a Self-Maintainer through our hardware vendors (Dell / HP / Lenovo / Apple)

•Track workstations in alignment with established asset management processes.

•Receive and decommission end of use/life PC equipment in alignment with established processes and standards.

•Back-up and migrate data for workstation replacements in alignment with established departmental standards, ensuring compliance with legal retention policies.

•Migrate user profile settings and data to refreshed equipment to minimize user impact.

•Coordinate and facilitate shipping activities for equipment in alignment with established processes.

•Return End of Lease equipment to leasing & disposal companies.

•Serve as primary resource for hardware escalations.

•Provide Tier 2 support for workstation software / vendor issues.

What You'll Need to Have:

•5+ years experience in Technology related roles

•Experience with hardware, software and peripheral devices in an enterprise environment

•Experience with device lifecycle management, disposal, and legal retention

•Experience troubleshooting software / hardware issues

•Proficiency with root cause analysis

•Experience with imaging products (ie. Ghost, MDT, SCCM, etc.)

•Asset management systems & processes

•Experience with the following:

•Microsoft Workstation OS (Windows 11/10/8/7)

•Apple OS (iOS, OS x)

•Experience with the following endpoint software products

•Microsoft Office / Office 365

•Adobe Software

•A+ Hardware Certification preferred

•Lenovo / Dell / HP / Apple Hardware Certification preferred

Pay Range: $22-$24.25/hr

Questions about any of our jobs? Email us at recruiting@lhtservices.com

View all of our open jobs here: jobs.lhtservices.com