MAX - NOC Technician (Day Shift) - 2584068

*Remote Contract-to-Hire Opportunity*

Lighthouse Technology Services is partnering with our client to fill their NIGHT SHIFT (7PM TO 7AM) NOC Technician position! This is a 3 month contract-to-hire opportunity and can be remote within the United States. This role will be a W2 employee of Lighthouse Technology Services.

What You'll Be Doing:

•Responsible for monitoring critical network elements and service performance for various technologies. Engage in proactive network systems monitoring, troubleshooting and documentation.

•Manage and analyze a ticketing management system to identify, diagnose, resolve and document incidents to ensure accuracy and timely resolution.

•Organize triage communication, information and resolutions during major outage events.

•Escalate incidents for assistance as required and on a timely basis.

•Arrange for site access where required.

•Generate maintenance notifications for planned events with various technologies for both internal and external employees.

•Generate reports on network performance to include network reliability for various technologies and narrative for any major outages or events.

•Maintain accurate database by monitoring and adding new components to Observium software.

•Enhance monitoring capabilities by implementing new alarming and graphing capabilities.

•Ensure alarms are cleared or discrepancies are noted.

•Measure performance on various technologies.

•Perform network upgrades during maintenance window.

•Actively seek out, document and report process improvements

•Participate in educational opportunities as needed to refresh, update, and enhance skills and knowledge that pertain to job responsibilities, company operations, customer interests, and industry outlook. This may include workshops, webinars, learning sessions, reading materials, classroom study, etc.

•Monitor processes. Ensure they are efficient and effective to complete work in a timely manner while being accurate.

What You'll Need to Have:

•Two-year Associate Degree in Computer Science or Computer Engineering or related experience and/or training; or equivalent combination of education and experience.

•Two years of relevant customer service and/or technical experience.

•Experience with Microsoft Office and other business software applications.

•Possess effective network troubleshooting skills.

•Exceptional interpersonal, communication and organizational skills.

•Attention to accuracy, detail and completeness.

•Must be driven and self-motivated with minimal supervision.

Pay Range: $22-$25/hr

Questions about any of our jobs? Email us at recruiting@lhtservices.com

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