MDM/IOS Tech Support Consultant

A restaurant client of Insight Global is looking for an MDM Administrator to support their team. The primary purpose of this position is to provide actionable data to the support organization (both centralized and brand specific) that allows the IT Teams to reduce disruption at the restaurants and increase productivity, specifically around Unified Endpoint Management (UEM).

Day to Day:
Administration of multiple UEM systems including configuration of iOS, Android and Windows Tablets with multiple profiles and applications
Enforce mobile device security policies using Omnissa Workspace One, InTune, JAMF or Ivanti Neurons.
Provide support for loading commercially available and in-house developed mobile applications into UEM application catalogs and help deploy those applications to mobile devices.
Responsible for tracking of device inventory in UEM and perform audits of the Omnissa Workspace One system.
Liaison between the business units and Omnissa Workspace One to test, validate and deploy new Workspace One releases and evaluate new OS mobile device releases for iOS, Android and Windows platforms
Support internal team initiatives and help develop small subsets of needed solutions
Help develop and maintain automated script-based solutions
Working knowledge of .xml, json and other configuration files
Other important duties and responsibilities as needed

PR: $35-$40/HR

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

2+ years IOS MDM experience
5+ years IT support experience
One or more years of hospitality or restaurant experience with either Product Management, or Point of Sale & Back Office Systems or Service Desk / Help Desk (equivalent experience accepted)
5+ years administering UEM systems for the configuration and support of iOS, Windows and Android operating systems
Experience with technical teams focused on APIs, integrations, etc.

Nice to Have Skills & Experience

Advanced Omnissa WSP1 design and configuration
Minimum two years of relevant work experience with Mobile Security
Knowledge in managing iOS, Android and Windows mobile devices
Knowledge in managing Apple Business Manager, VPP/DEP, B2B Custom Applications
Working knowledge of Certificate Authority, PKI, and Radius Authentication
Working knowledge or WiFi Network troubleshooting and optimization
Experience deploying Windows systems with Microsoft InTune
Experience deploying Apple Mac computer with JAMF
Working knowledge of PowerShell, .Net, scripting
Experience with Excel, Word, and PowerPoint
Experience using API calls and maintenance
Strong problem solving, quantitative and analytical abilities
Ability to plan and manage numerous processes and projects simultaneously
Excellent communication, collaboration, and delegation skills

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.