Market Range: 04

Hiring Salary: $18.54/Hourly

THIS POSITION IS LOCATED IN KNOXVILLE, TENNESSEE

JOB SUMMARY/ESSENTIAL JOB FUNCTIONS: The Medical Administrative Specialist 1 is the first point of contact for patients at the UT Hearing & Speech Center. This position performs patient admissions and registration, patient financial services and data entry, specified routine duties such as greeting patients, answering routine inquiries, and general office support activities as appropriate.

DUTIES AND RESPONSIBILITIES:

1. Greets and checks in patients.
2. Reviews new patient paperwork for proper completion and updates existing information in the patient management system.
3. Processes patient payments and posts to account.

1. Verifies patient identity and insurance coverage.
2. Matches purchase agreements after the order has been placed for new hearing aids or repairs and files a copy in the patient chart (EMR) and the vendor folder.
3. Processes referrals for scheduling and tracking.
4. Works with insurance companies and other agencies to obtain benefit verification and authorizations for services including new hearing aids and hearing aid repairs.
5. Orders prescribed hearing aids from manufacturers.
6. Schedules follow-up appointments.
7. Answers phones timely and professional.
8. Matches invoices to logged information and routes invoices for payment.
9. Performs other duties as assigned.

Qualifications:

MINIMUM REQUIREMENTS:

EDUCATION: High School Diploma or GED.(TRANSCRIPT REQUIRED)

EXPERIENCE: Two (2) years of experience in an office setting using an electronic medical record and/or accounting system. of medical office experience. (Prior experience in audiology is preferred.)

KNOWLEDGE, SKILLS, AND ABILITIES:

• Excellent computer skills including competency in Microsoft Excel and Word and accuracy in typing and data entry.

• Experience with computerized patient management or accounting systems.

• Ability to read both printed and cursive writing.

• Excellent interpersonal, verbal, and written communication skills with the ability to maintain a friendly demeanor and exhibit tact and professionalism both in person and on the phone.

• Excellent organizational and time management skills.