Medical Assistant Certified Lead

Department: Family Medicine SS
Exempt: No
Schedule: VARIABLE
Position Type: Full Time 0.6 FTE or More
FTE: 1.000000
Base Wage $29.36 to $40.47
Location: SRH Station Square

The information described in this job description has been designed to indicate the general nature of the work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Other information:

Job Summary
The information described in this job description has been designed to indicate the general nature of the work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Responsible for coordinating and facilitating patient care activities as assigned for provider(s). This position may float to other departments in support of patient care/organization need. Works effectively and cooperatively within the workplace. Location/Department specific tasks and competencies may apply.

Essential Functions
Maintain delegation of the EHR super user. As directed, participates in the performance of departmental audits including, but not limited to temperature logs, hand washing, hazard surveillance, glucometer, eye wash station. Orients new employees and conducts in-department training. Participates in the general orientation process and more in-depth training of employees as directed. Responsible for DNV / ISO resource for department including maintaining survey readiness. Maintain sustainable supply levels. Demonstrates effectively all aspects of the Medical Assistant Certified functions. Knowledge of healthcare environment. Maintain ability to float to other departments or locations as assigned. Prepare examination room per established procedure. Coordinate efficient patient flow through effective performance of established procedures. Document correctly and succinctly in the medical record in a timely manner. Utilize patient record in an appropriate manner. Perform patient care within scope of license, in support of patient satisfaction initiatives and per organization policies and procedures. Teach patient and/or family member through utilization of effective organization resources. Facilitate accurate coding, patient referrals, appointment rescheduling and prescription refills. Direct patient calls in an appropriate manner. Ensure that the electronic medical record is complete and accurate through established procedures. Respond to codes in a prompt manner. Maintain ability to effectively utilize Microsoft Office (Outlook) and department specific software applications to perform work. Communicate effectively and cooperatively in the workplace. Actively contribute to the achievement of Quality Improvement and Lean Process Improvement activities. Complete all mandatory learning requirements in a timely manner. Maintain current licensure and/or certification as required. Attend and actively participate in all department, team and/or committee meetings. Comply with all Skagit Regional Health, department and location specific policies and procedures. Perform other duties as assigned by Supervisor or designee.

Education
High School graduate or GED required. Successful completion of an approved medical assisting program is required (AAMA, AMT, NHA, NCCT or equivalent Medical Assistant Certification).

Experience/Training
1 year of Medical Assistant experience at SRH. Required. Experience with an EMR.

License/Certifications
Current Washington State Medical Assistant - Certified (MA-C) is required. National Certification from American Association of Medical Assistants, American Medical Technologists, National Health Career Association or National Center for Competency Testing is required within 180 days (6 months) of date of hire. Current American Heart Association (AHA) Healthcare provider BLS required.

Other Skills
Effective verbal, written and interpersonal communication skills required. Must be able to effectively utilize Microsoft Office applications to perform work. Well-developed problem solving and analytical skills required. Must be able to effectively prioritize workload amongst frequent interruptions with competing priorities. Knowledge of the healthcare environment required. Bilingual Spanish/English preferred. Ability to coordinate work schedule with requirements of position (may include overtime and weekend work) and work schedule flexibility. Demonstrated compliance with SRH policies, Service Standards, and Code of Conduct. Embraced organizational change. Demonstrated an understanding of DNV / ISO regulations and can communicate them to the team. Ability to identify opportunities for improvement and affect change. Demonstrated a positive attitude, initiative, teamwork and collaboratively in the working environment.

Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift or move objects and patients weighing over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus. Potential exposure to blood-borne pathogens/biohazard waste.Skagit Regional Health offers a comprehensive benefit package including medical, dental, vision, 457b/401a (retirement), long term disability, and paid time off to all employees holding an FTE of 20 or more hours per week. Eligible employees also receive sick time pay.