Description

Title: Medical Assistant Front/Back Float



Location: Predominately Remote



Department: Facility Ops – Virtual Health



Status: Per Diem



Shift: Variable (8hr shift)



Pay Range: $24.00/hr



MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups – consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value-based and other care models. Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.



Position Summary



Virtual care is a system strategic priority focused on creating value through new patient growth,operational efficiency, population health, and consumer engagement. This exciting role is at the

intersection of technology, healthcare, performance improvement in uncharted territory, and a great teamof passionate individuals.The Virtual Urgent Care Front Office Back Office (FOBO) Medical Assistant is responsible for the front andback office duties of the 24/7 On Demand Virtual Urgent Care as assigned and/or supports clinical careteam members with the delivery of patient care in accordance with Medical Assistant Scope of Practicewhile utilizing the five (5) Simply Better steps with every patient and team member interaction. The FOBOis responsible for driving the system-wide virtual care strategy at the patient level through excellent customerservice, problem solving skills, and care navigation. MUST be available to pick up variable shifts (weekdays/weekends/1am-930am or 9:00am-5:30pm or 5pm-1:30am) and MUST have reliable wi-fi connection and must maintain a quiet and distraction-free area to conduct patient care.



Duties include but not limited to:



· Monitoring On Demand virtual urgent care patient queues and initiating registration/rooming process for all virtual and TytoCare visits.



· Assist TytoCare patients with MyChart activations.



· Miscellaneous downtime tasks to assist other departments (i.e. incomplete registration and eCheck-ins, etc.)



*Placement in the pay range is based on multiple factors including, but not limited to, relevant years 20 experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more... Check out our MemorialCare Benefits for more information about our Benefits and Rewards.

Qualifications

Experience



• One (1) year medical office and clinical experience in an ambulatory care environment preferred.



Education



• High School graduate or equivalent required.



• Certificate from Accredited Medical Assistant Program required.



• Phlebotomy Certification preferred.



• BLS for Healthcare Provider required.

Front Office Responsibilities

1. Greet and guide patients through the arrival, rooming and checkout process. Monitor and address

incoming patient calls and messages in a timely manner.

2. Maintain knowledge of insurance requirements including patient financial obligations.

3. Accurately verify patient registration data. Verify insurance eligibility prior to patient visit; and

inform patients of additional charges.

4. Demonstrate proficiency in computer management system. Knowledge of computer scheduling

functions, using proper registration protocols with all new patients, editing existing patient data

and utilizing proper visit types.

5. Confirm and/or reschedule all appointments as directed with the assistant of Artera text messaging

ystem.

6. Assist new patients with myChart eCheck-In process and collect appropriate ID and insurance

card(s). Monitor the multiple provider schedule for prolonged patient wait and notify appropriate

party (patient/provider/nurse) when extended waiting time occurs. Communicate any and all

delays to patients and offer alternatives when necessary. Notify management of patient issues.

7. Adhere to Simply Better methodology.

Back Office Responsibilities

1. Meet ambulatory Medical Assistant clinical competencies.

2. Perform clinical procedures under supervision of Provider or licensed nurse.

3. Be readily available to register and room patients upon scheduled appointment. Perform the

patient rooming process: connect to video/audio, interview patient and record vital signs.

4. Be responsive to communication/calls from providers, team members and other departments.

5. Maintain effective and organized systems to ensure timely patient flow and collaborate/partner

with various departments through the Health System and execute workflows that are channeled

through Virtual Urgent Care.

6. Provide instructions to patients as ordered/instructed by Provider.

7. Implement orders and treatment plan components as directed by Provider and licensed care team

member(s).

8. Complete assigned workqueues, inbasket messages and incoming encounters.

9. Ensure documentation is complete, accurate and timely; reflecting patients' plan of care.

10. Implement a teaching plan with patient, family and/or caregiver(s) as necessary.

11. Demonstrates continued development of clinical expertise, current knowledge of healthcare trends,

and education related to clinical ambulatory practice.

12. Participate in processes that improve standards of care and practice in the delivery of ambulatory

clinical care.

13. Adhere to all organizational policies and procedures.

14. Perform any additional or miscellaneous duties as requested by the management team within the

cope of knowledge and ability.

15. "Other duties as assigned"

Experience

 One (1) year medical office and clinical experience in an ambulatory care environment required.

Education

 High School graduate or equivalent required.

 Certificate from Accredited Medical Assistant Program required.

 Phlebotomy Certification preferred.

 BLS for Healthcare Provider required.