Under the supervision of the practice manager and the lead medical assistant the medical assistant is responsible for ensuring efficient patient flow while maintaining the highest level of patient safety, patient care, patient satisfaction, and clinician satisfaction. Promotes patient satisfaction by interacting with patients in a professional and courteous manner; consistent with patients' need. Demonstrates the highest level of integrity, respect, and maintains patient confidentiality. Contributes to an overall optimal patient experience.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Active participation in patient care including rooming patients, taking blood pressures, performing EKGs, recording patient vitals in EPIC.

• Performs other procedures as determined relevant to the individual patient and transport patient to ER, if needed.

• Overall responsibility for the flow of the providers' patient care sessions. Providing needed information to the front desk staff concerning the workflow in the patient care area and keeping the provider informed of any issues that affect the efficiency of the clinical flow.

• Accurately uses the Ambulatory Patient Tracking system.

• Demonstrates a strong sense of shared responsibility to maintain a clean environment by ensuring exam rooms and phlebotomy area are clean and appropriately stocked with supplies daily.

• Exhibits a strong sense of shared responsibility in maintaining clinical equipment, including EKG machines, daily transmission of EKG recordings, and monthly calibration of scales.

• Responsible for contacting Bio-Med for any broken machine or expired that is registered with the Bio-Medical Engineering department.

• Covers medical assistant shortages in other areas of Cardiology as needed.

• Promotes patient/customer satisfaction by interacting with patients and coworkers in a professional and courteous manner.

• Other duties as assigned.

SKILLS/ABILITIES/COMPETENCIES REQUIRED:

• Phlebotomy & EKG experience required.
• Knowledge of EPIC
• Excellent interpersonal communication and skills whether in person, via the telephone and/or in writing.
• Superior service attitude
• Compassionate and kind
• Energetic and enthusiastic
• Self-motivator
• Works well both independently and as part of a team.
• Demonstrates intellectual independence and initiative and has a desire to learn and develop new skills and better methods of completing work efforts.
• Exceptional organizational and time management skills; ability to organize time and priorities effectively, asking for direction when appropriate.
• Flexibility and proven ability to handle multiple tasks.
• Experience with common PC computer software including Microsoft Word, Excel, and Outlook.
• Capable of working in a practice environment/culture that promotes ongoing change toward process improvement.

Qualifications

• MA Certification required.
• • BLS Certified required
  • EKG Certified required
  • Certified Medical Assistant through the American Association of Medical Assistants (AAMA) preferred.
  • BLS Certification through American Heart Association (AHA) preferred.

EEO Statement

Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.