Job Description

OU Health Services is the ambulatory care facility on the Norman campus providing primary care services to students, faculty, staff, and dependents of all ages. We provide in-house medical laboratory and x-ray services, have a physical therapy department, and full-service pharmacy.

POSITION INFORMATION: Under direct supervision of physician or other medical personnel, performs routine patient care functions such as provider assistance, patient rooming, testing, information gathering, nursing duties, chaperoning, cleaning, supply maintenance, scheduling, and other duties as assigned. Coordinates schedules of patients in an outpatient clinic and provides clerical assistance toward the smooth operation of the facility.

REPRESENTATIVE DUTIES:

• Provider Assistance. Assists physician or other medical personnel in the examination process as required or necessary. Performs order entry to electronic medical records per provider orders, i.e., lab orders, radiology orders, etc.
• Patient Rooming. Places patients in exam rooms. Drapes and positions patients for appropriate exams or procedures.
• Test Performance. Performs routine tests on patients such as hearing screens, Snellen vision testing, rapid strep, influenza, urinalysis, and urine pregnancy tests.
• Information Gathering. Obtains and records vital signs including body temperature, height, weight, pulse, respirations, peak flows, and blood pressure. Takes and documents complaints and patient histories including allergies, immunization histories, etc. Maintains patient confidentiality. Receives and returns telephone calls from or to patients. Obtains authorizations and referrals.
• Nursing. Assists with procedures. Administers Influenza and COVID-19 vaccines. Collects specimens for laboratory testing.
• Chaperoning. Chaperones examinations and patients.
• Supply Maintenance. Responsible for stocking clinic supplies and exam rooms, taking inventory, ordering supplies, and sterilizing instruments and/or equipment.
• Scheduling. Makes scheduling arrangements with other healthcare professionals and facilities.
• Cleaning. Cleans exam rooms, workspaces, and common areas.
• Schedules patient appointments, either by telephone or in person. Obtains patient demographics on new patients and updates demographics on established patients.
• Answers telephone calls and distributes to the appropriate personnel.
• Greets patients as they come into the clinic for scheduled appointments.
• Accepts payments and writes receipts. Inspects the patient forms for completeness and accuracy.
• Copies insurance cards and scans into EMR system.
• As Needed. Performs various duties as needed to successfully fulfill the function of the position and toward the smooth operation of the facility.

Job Requirements

Required Education: High School Diploma or GED or completion of an accredited Medical Assistant Program, AND:

• 6 months experience in patient care as a Medical Assistant or 6 months performing electronic order entry as a qualified ABROE.

Equivalency/Substitution: Will accept a student who has completed an internship/externship and graduated from an accredited Medical Assistant program in lieu of required experience.

Skills:

• Knowledge of basic medical terminology.
• Ability to interact professionally with healthcare practitioners and patients.
• Ability to effectively communicate information.
• Ability to observe and obtain information from all relevant sources.
• Ability to work as a member of a team.
• Must be detail oriented and able to complete work tasks.
• Ability to maintain composure even in difficult situations.
• Ability to be understanding and sensitive to needs of others.

Certifications:

• Cardiopulmonary Resuscitation (CPR) Certification.
• Certified Medical Assistant, Registered Medical Assistant or qualified ABR-OE or ability to obtain the certification within 90 days of employment in the position.

Advertised Physical Requirements:

• Standing for long periods of time. Manual dexterity. Speaking, walking, stooping, bending, and lifting up to 25 pounds.
• Outpatient Medical Environment.

Departmental Preferences:

• Two (2) years college/Associate Degree
• 6 months experience in direct patient care as a Medical Assistant
• Autoclaving experience
• Electronic Medical Record experience
• Graduated from an accredited Medical Assistant program

Supervision: No supervisory duties.

Special Instructions: If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https://hr.ou.edu/Policies-Handbooks/TB-Testing .

Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.

Equal Employment Opportunity Statement : The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.