Posting Details

Posting Details

Posting Number S12217P

Working Title Medical Case Manager

Department UHC-Nursing Services

About the University of Georgia

Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens.

About the College/Unit/Department

College/Unit/Department website

Posting Type External

Retirement Plan TRS

Employment Type Employee

Benefits Eligibility Benefits Eligible

Full/Part time Full Time

Work Schedule

Additional Schedule Information

Monday-Friday 8:00-5:00. Some nights and weekends.

Advertised Salary $49,000 - $55,619

Posting Date 06/10/2024

Open until filled Yes

Closing Date

Proposed Starting Date 07/01/2024

Special Instructions to Applicants

Location of Vacancy Athens Area

EEO Policy Statement

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).

USG Core Values Statement

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.



Position Information

Classification Title Allied Health Technical/Paraprofessional/Professional

FLSA Non-Exempt

FTE 1.00

Minimum Qualifications

Requires technical knowledge in the field acquired through an apprenticeship, a 2-year degree, or professional certificate. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Preferred Qualifications

UHC Minimum:

• Associate or vocational degree in healthcare, nursing, or similar profession.
• Knowledge of case management principles.
• AHA Heartsaver CPR/AED certification required. Can obtain after start date.

UHC Preferred:

• Bachelor's degree preferred.
• Previous work in clinical case management, a healthcare/integrated care setting, and/or college health is preferred.
• Familiarity with health care accreditation (Joint Commission or AAAHC) is preferred.
• Demonstrated history and experience working with individuals from traditionally underserved populations.

Position Summary

Reporting to the Associate Director of Integrated Care, the Medical Case Manager is an integral member of the Integrated Care Team and provides appropriate and individualized case management to students and eligible partners. The Case Manager facilitates continuity of care using interprofessional collaboration and coordination of appropriate health care services and community resources across the care continuum. Responsibilities include oversight of internal and external referrals from medical or nursing services, as well as providing back-up to the CAPS case managers. The Case Manager will follow professional and organizational standards for case management and documentation. This position maintains collaborative relationships with all UHC departments, Student Care and Outreach, as well as other campus and community partners.

Knowledge, Skills, Abilities and/or Competencies

• Demonstrates interprofessional collaboration and teamwork.
• Ability to encourage a positive environment that fosters an attitude of information sharing and learning.
• Demonstrates knowledge and utilization of quality and safety standards.
• Ability to work independently to identify and access campus and community resources that meet individual, group, or population needs.
• Ability to work in a fast-paced work environment while multitasking.
• Exceptional verbal and written communication skills.
• Outstanding organizational skills with attention to detail and record keeping.
• Knowledge of and skill using an electronic health record.
• Skilled in using word processing and data management programs including Excel.
• Ability to manage own time and job responsibilities with sensitivity to the needs of patients and collaborating professionals.
• Demonstrates respect and understanding of differences in behavior and communication.
• Demonstrates consistent cooperativeness, courtesy, confidentiality, cultural sensitivity, and tact.

Physical Demands

Sitting for extended periods, talking, hearing corrected to normal, corrected visual acuity adequate to utilize the electronic health record.

Is driving a responsibility of this position? No

Is this a Position of Trust? Yes

Does this position have operation, access, or control of financial resources? No

Does this position require a P-Card? No

Is having a P-Card an essential function of this position? No

Does this position have direct interaction or care of children under the age of 18 or direct patient care? Yes

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes

Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.



Duties/Responsibilities

Duties/Responsibilities

Case Management for Referrals

• Collaborates with the interprofessional team to effectively implement care coordination while maintaining privacy, fiscal accountability, and advocacy.
• Serves as a liaison between UHC and community providers to assist in obtaining past treatment records, scheduling appointments, and obtaining referral records.
• Assists with referral tracking for clients referred from UHC medical clinics to internal and external providers.
• Builds pathways for referrals to and from UHC.
• Identifies barriers that may prevent the patient's ability to carry out the plan of care, such as lack of resources or access to care.
• Maintains a record of relationships and resource connections for use by UHC colleagues.
• Ensures that records and data are maintained in accordance with organization policies and federal and state regulations.
• Works collaboratively with Student Care and Outreach Case Managers to address health-related social needs.
• Assists CAPS case management team in transition of care appointments and referrals as needed.

Percentage of time 75 Duties/Responsibilities

Participate in Complex Care Team

• Serves as a pivotal agent of the interprofessional health care team by collaborating with internal team members, leading teams, educating patients and staff, as well as communicating with all stakeholders across the continuum of care.
• Communicates relevant information to the patient/client and interprofessional health care team across the care continuum.
• Applies effective teamwork and collaboration skills to overcome identified barriers to produce quality and effective patient outcomes.
• Supports patients/clients for ongoing, longitudinal individualized plans of care and follow-up plans of care with the aim of preventing adverse outcomes related to health and academic success.
• Disseminates pertinent information to members of the interdisciplinary team.

Percentage of time 15 Duties/Responsibilities

Administrative Tasks

• Assists UHC leadership in devising methods and implementing data analyses to identify successes and performance improvement initiatives to improve the case management process.
• Attends departmental staff meetings.
• Seeks educational and professional development opportunities that reflect current practice to maintain knowledge.

Percentage of time 10

Contact Information

Recruitment Contact

Contact Details

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name Jennifer Hester

Recruitment Contact Email jhester@uhs.uga.edu

Recruitment Contact Phone



Posting Specific Questions

Required fields are indicated with an asterisk (*). Applicant Documents Required Documents

1. Resume/CV
2. Cover Letter
3. List of References with Contact Information

Optional Documents

1. Other Documents #1