Medical Office Coordinator, Pediatrics-Gen-Pro Services

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

SUMMARY:

We are currently seeking a Medical Office Coordinator to join our Pediatrics-Gen-Pro Services team. This 0.80 FTE (64 hours per pay period) role will primarily work hybrid, one day remote and three days on-site, with flexibility to cover colleague vacation, etc. (SHIFT: Day 8:00 AM-5:00 PM M-F).

Purpose of this position: Provide high level, quality administrative support in a very busy pediatric practice in a county hospital, and work as a team member with providers and department administrative colleagues

RESPONSIBILITIES:

• Provide/perform departmental administrative duties to support the department chair, medical/program/division directors, and providers
• Provide administrative support to department practice manager
• Act as subject matter expert and department resource in daily office operations, requiring knowledge of the department, with autonomy
• Provide support and oversee payroll time reporting for all department providers
• Manage medical on-boarding and off-boarding, credentialing and privileging of providers, working with Office of the Medical Staff, regulatory agencies and other departments to ensure compliance with licensure, annual required training and certifications
• Assist providers with academic appointment and promotions, as appropriate under the University of Minnesota School of Medicine umbrella
• Manage the department's use of space, equipment and supplies
• Assist in the coordination of provider recruitment, including interview schedules, meals, travel, lodging, and other specific individual needs
• Work with marketing team to ensure website is maintained and up to date
• Create and maintains clinic, procedural, on-call, and attending schedules in provider scheduling system (AMION), including updating for PTO and other scheduled and unscheduled absences
• Coordinate and oversee department education activities, whether virtual or in-person, including responsibility for schedule, location, meal and coordinating travel/lodging, etc for speakers traveling from out of town
• May assist with orientation and training of new administrative colleagues
• Performs other duties as assigned

QUALIFICATIONS:

Minimum Qualifications:

• High school graduate
• Five (5) years of progressive office experience

-OR-

• An approved equivalent combination of education and experience

Preferred Qualifications:

• Previous work experience in a medical setting
• Associate or Bachelor's Degree in business, management, general studies, or healthcare discipline

Knowledge/ Skills/ Abilities:

• Work independently with minimum guidance or supervision
• Strong, professional communication skills, both written and verbal
• Knowledge of PC systems and various software or possess aptitude for learning
• Advanced technological skills, specifically MS Office Suite and proficiency with Excel
• Exceptional organizational and time management skills
• Ability to prioritize workload
• Detail oriented
• Problem solving skills

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.

Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.