Job Title: Patient Access Representative

Location: South Haven, MI

Position Type: Part-Time

Work Schedule:

• 2nd Shift: 3:00pm to 11:30pm
• 3rd Shift: 8:00pm to 8:30am
• Part-time hours, 56/hrs per pay period

Pay:

• Based on years of experience, typically between $15-18/hr

Job Summary:

Medix is seeking a dedicated and detail-oriented individual to join our Patient Registration team as a Part-Time Patient Access Representative for the 2nd and 3rd shifts. The ideal candidate will be responsible for ensuring a smooth and efficient check-in process for patients, providing excellent customer service, and maintaining accurate records during these shifts. Mobility to perform bedside check-ins is essential for this role.

Key Responsibilities:

• Patient Check-In:
  
  • Greet and assist patients and visitors in a courteous and professional manner.
  • Accurately collect and verify patient information, including personal, medical, and insurance details.
  • Complete registration forms and input data into the hospital's electronic health record (EHR) system.
  • Perform bedside check-ins for patients who are unable to visit the registration desk, ensuring all necessary documentation and data entry are completed accurately.
• Customer Service:
  
  • Provide clear information regarding hospital policies, procedures, and services.
  • Address patient inquiries and concerns, directing them to the appropriate department or staff member when necessary.
• Administrative Support:
  
  • Ensure all required documentation is completed and properly filed.
  • Maintain confidentiality of patient information in accordance with HIPAA regulations.
  • Assist with the coordination of patient flow to reduce wait times.
• Shift-Specific Duties:
  
  • Perform additional administrative tasks as required during off-peak hours.
  • Collaborate with night shift medical staff to support patient care needs.

Qualifications:

• Education:
  
  • High school diploma or equivalent required.
  • Some college coursework in healthcare administration or a related field preferred.
• Experience:
  
  • Previous experience in a customer service or administrative role, preferably in a healthcare setting.
  • Familiarity with electronic health record (EHR) systems and medical terminology is a plus.
• Skills:
  
  • Excellent communication and interpersonal skills.
  • Strong attention to detail and organizational abilities.
  • Ability to handle sensitive information with discretion.
  • Proficiency in Microsoft Office Suite and basic computer operations.
• Other Requirements:
  
  • Mobility to perform bedside check-ins and navigate throughout the hospital.
  • Ability to work 2nd and 3rd shifts, including weekends and holidays as needed.
  • Ability to stand or sit for extended periods and perform repetitive tasks.
  • Must pass a background check and drug screening.
  • #MedixHC