GENERAL PURPOSE OF JOB

The Medical Receptionist is part of the team dedicated to providing comprehensive, accessible care and superior evidence-based medicine through innovative practices focusing on wellness and prevention. The Medical Receptionist aids with daily activities of a medical office including greeting patients, telephone coverage, appointment scheduling, patient registration, and patient referrals. This position answers the telephone and either replies to inquiry, directs caller to appropriate personnel, or initiates a triage email for response by medical personnel. Schedules appointments and enters appointment date and time into computerized scheduler.

Schedule: 4 x 10 hour days

Hours: M-F 7am-6pm

KEY RESPONSIBILITIES

• Front desk reception

• Greets patients, answers phone, takes concise telephone messages and schedules appointments
• Provides patient with all necessary registration forms, and gives instructions on completion of forms
• Processes, codes, and completes insurance claims forms
• Uses communication skills with proper medical terminology
• Performs computer skills in patient billing, transcription, scheduling, insurance claims, accounts receivables, and data entry
• Arranges for hospital admissions and outside referrals
• Performs other position related duties as assigned
• Purchases and maintains supplies and equipment
• Maintains confidentiality of patient PHI and adheres to all HIPAA regulations
• Pick up additional shifts and/or travel to alternate site(s) as needed as requested if employed as part of the QuadMed Float Pool Program.

JOB REQUIREMENTS

Education:

• High School diploma or equivalent

Experience:

• Receptionist and/or healthcare industry experience preferred

Certificates, Licenses, Registrations:

• Current CPR (BLS) certification or must be obtained within 60 days of hire

Knowledge, Skills & Abilities:

• Excellent customer service skills required
• Team player, and work independently, detail oriented, accurate, and efficient
• Strong communication and interpersonal skills
• Work in a fast-paced environment and work well under pressure
• Patient, possess compassion and uphold HIPAA standards
• Medical Terminology preferred
• Work successfully with diverse populations and demonstrated commitment to promote and enhance diversity and inclusion

PHYSICAL DEMANDS

• Manual Dexterity:Work requires definite skilled and accurate physical operations requiring some closely coordinated performance

• Physical Effort:Work requires handling lightweight materials or equipment with no special speed or exertion

• Working Conditions:Ordinary office, health center working conditions

• Hazards:Negligible. Little or no exposure to hazards