Medical Record Retrieval Director - Remote

Opportunities with Episource, part of the Optum family of businesses. Join a premier provider of risk adjustment services, software and solutions that's fueling innovation in the health care industry. Start a rewarding career where your work will empower health plans and medical groups with comprehensive end-to-end solutions designed to navigate health care efficiently. Our culture is rooted in innovation, encouraging our team to stay curious and engaged. By joining us, you become part of a global, remote/hybrid-friendly team dedicated to bridging health care gaps with a strong sense of social responsibility. At Episource, we are enriching lives, including those of our team members through Caring. Connecting. Growing together.

The Director, Retrieval and Processing is responsible for developing and implementing strategies to improve the functions deliverables of retrieval and processing operations. This includes overseeing the day-to-day operations of chart retrieval, field logistics, document management and engagement with third retrieval partners.

The leader in this role actively contributes to the overall company operational targets as well as the daily business decisions needs, whiles continually engaging in leading and inspiring their team in developing and documenting best practices in the performance of all duties and responsibilities.

This growth-focused role will require understanding what a best-in-class process should look like, instrumenting and measuring where we are, brainstorming and prioritizing solutions, and filling gaps. To be successful, you should be a strategic & analytical thinker, excellent at execution, a solid player and coach, and have stellar communication skills.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Provide strong, dynamic leadership that mentors, develops, and guides team members to efficiently execute for retrieval operations
• Develop OKRs that drive continues scalability and growth in retrieval business
• Develop, implement and maintain effective internal and external Quality Assurance (QA) programs fostering continuous improvement and exceeding Service Level Agreement (SLA) performance
• Assess current processing operations, develop plan to assess what is missing and deliver solutions that support them in their delivery of retrieval services
• Organize and provide management, front-line initiatives and performance reporting as well as communication for key strategic retrieval and processing engagement partners
• Evaluate technological tools in place and engage relevant stakeholders on possible solutions
• Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delineation of duties and responsibilities, staffing levels and supervision
• Manages senior level professionals and/or career level people managers
• Manages activities of multi-faceted function and/or product with some global remit
• Ensures the development and execution of people objectives are directly aligned to Company strategy

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 5+ years of relevant work experience in healthcare operations experience
• 3+ years of experience working with medical record retrievals
• 3+ years managerial experience with direct reports
• 2+ years of direct experience driving strategy on operational process improvements
• Experience implementing technical solutions to improve operational efficiencies
• Experience in a data-driven operational work environment with continuous monitoring of program metrics
• Deep understanding of operations, effective healthcare operations management and improvement methodologies
• Proficient in MS Office with solid Excel skills (pivot tables, v-lookups)
• Proven effective leadership and analytical skills including working knowledge of cost analysis, staffing models, scheduling, and telecom opportunities
• Proven ability to influence senior stakeholders (across different geographies) and communicate well at all levels in a matrixed environment
• Proven ability and willingness to travel up to 10%

Preferred Qualifications:

• Managerial or Supervisory experience in medical record retrieval industry
• Experience leading a remote team
• Experience managing document retention and processing
• Salesforce CRM

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington or Washington, D.C. Residents Only: The salary range for this role is $104,700 to $190,400 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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