Employer: Medix

Industry: Insurance

Salary: $16 - $20 per hour

Job type: Part-Time

Now Hiring a Hybrid Member Services Concierge in Scottsdale, AZ!

Overview:

This will be a call center- mostly inbound calls about 18-30 calls per day
Open Enrollment : Majority of the calls - potential coverage questions, more likely they are getting calls that someone has signed up to update status, show their coverage, what their benefits will be on the new plan, checking status on their plans through the exchange
Member provider calls, application questions, eligibility/ claims questions
Coverage calls (explaining patient benefits)
Questions around claims/billing, patient complaints
Answer questions on where their members can get care from providers.
Providing tailored care to members that may need to be "carried" through their customer service center
"one stop shop" for all things customer service
Outbound Calls: returning voicemails (after hour calls), member condition verification with providers, enrollment verification, follow up from applications

3-5 Must Have Skills/Qualifications:

Nice to Have Skills:

Schedule:

Pay:

Benfefits/Perks:

Base pay + along with competitive benefits for yourself and your family
Incredible growth opportunities with an actively growing start up
Top-notch training to keep you educated, informed, and up to date with industry trends
Regular one on one coaching and mentoring from Managers to improve your craft and reach your goals
Clarity and collaboration

Created: 2024-09-08

Reference: 233807_1725663021

Country: United States

State: Arizona

City: Scottsdale

ZIP: 85259

Member Concierge